Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Work Availability
Hobbies and Interests
System Skills
References
Hobbies and Interests
System Skills
Generic

Richard Kweku Antwi

East Legon ,Accra

Summary

Proven leader with a track record of operational excellence and innovation management at Richkid Adverts. Excelled in strategic planning and inspirational leadership, driving revenue growth and brand enhancement. Skilled in problem-solving and multitasking, adept at developing business structures. Achieved significant improvements in efficiency and productivity, demonstrating exceptional decision-making abilities. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

CEO

Richkid Adverts
East Legon , Accra
01.2020 - Current
  • Developed and implemented strategic business plans to increase company profitability.
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Maintained open communication channels between departments to maximize efficiency and productivity.
  • Assessed financial performance of the organization on a regular basis and identified areas for improvement.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Analyzed market trends and customer data to inform decision-making processes.
  • Established policies and procedures that promoted an ethical work environment.
  • Negotiated contracts with vendors to secure competitive pricing for goods or services.
  • Cultivated relationships with external organizations to build partnerships that benefited both parties.
  • Implemented technological solutions designed to improve operational effectiveness.
  • Represented the organization at conferences, events, networking activities., as needed.
  • Introduced innovative approaches that improved efficiency while reducing costs.

Delivery Courier

Richkid Adverts
Accra
01.2022 - 12.2022
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
  • Provided excellent customer service when interacting with clients during package pickups and deliveries.
  • Maintained accurate documentation on all shipments delivered and received throughout the day.
  • Followed all safety regulations while operating a motor vehicle on public roads.
  • Inspected goods prior to loading them onto trucks to ensure they were properly packaged and labeled correctly.

Machine Operator

Richkid Adverts
Accra
01.2020 - 12.2020
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Verified accuracy of material measurements before loading into machines.
  • Ensured that all materials used were up to standard and free from defects.
  • Conducted regular inspections of machinery to identify any potential issues or malfunctions.
  • Loaded raw materials into hoppers or other feeding devices prior to processing.
  • Checked product quality against specified standards at each stage of production process.
  • Met deadlines for completion of assigned tasks efficiently and effectively.

Account Manager

Plato Consult (Vodafone Ghana Limited )
Airport City, Accra
11.2017 - 12.2019
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided feedback to management and the product development team to help design new products and services to meet customer needs.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Ensured compliance with industry regulations when dealing with clients.
  • Provided technical support to customers when needed.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships to boost sales opportunities.
  • Renewed existing accounts by building relationships with clients.

Call Center Representative

Plato Consult( Vodafone Ghana Limited )
Airport City , Accra
08.2014 - 10.2017
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.

Call Center Executive

Eservices Africa Limited (Electricity Company of Ghana Project )
Accra
02.2011 - 07.2014
  • Responded to customer inquiries, complaints and requests in a timely manner.
  • Provided quality customer service via telephone, email and chat.
  • Assisted customers with product selection and troubleshooting issues.
  • Maintained accurate records of all conversations with customers.
  • Performed administrative duties such as data entry, filing and document preparation.
  • Ensured compliance with company policies and procedures when interacting with customers.

Customer Service Executive

Eservices Africa, Managers of Millicom Ghana
02.2010 - 10.2010
  • Responded to customer inquiries, complaints and requests in a timely manner.
  • Provided quality customer service via telephone.
  • Forwarding of report and following up on reports.
  • Using softwares such as Websmap, Smap, Mobicare, and Tigo colour ring interface to query and solve customers' issues.
  • Provided prompt and courteous service to customers via phone.
  • Utilized various software applications to log customer information and issue resolution.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted customers with product selection and troubleshooting issues.

Customer Service Personnel

Flixx Video Library
East-Legon
11.2005 - 12.2006
  • Assisting customers to choose movie
  • Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
  • Assisted customers in resolving issues with their accounts or orders.
  • Created reports of customer service activities for management review.
  • Performed data entry tasks to keep records up-to-date and accurately entered into the system.
  • Identified potential problems and escalated them as needed to ensure resolution.

Data Collector and Data Entrant for MTN

Direction Consult
10.2009
  • Plotting of MTN Outlet on an Area Map (Ghana)
  • Taking of Details of how much MTN and other Networks Units sell in that Area
  • Plotting of Place of Interest on the Map

Data Collector and Data Entrant for MTN

Direction Consult
09.2009
  • Acted as a supervisor and trained new employees.
  • Plotting of billboards on an Area Map (Ghana)
  • Taking pictures and details of the billboard.
  • Entering Billboard data collected into software.
  • Gathered data from surveys and questionnaires to ensure accuracy of information.
  • Collected, compiled, and analyzed data from multiple sources to create detailed reports.
  • Performed data entry operations using various software applications.
  • Worked with other departments to identify opportunities for improving the accuracy of collected information.

Sales Personnel

Direction Consult
08.2009
  • Created and maintained customer databases for sales tracking purposes. (Nescafe breakfast 3-in-1 tea)
  • Generated leads through one-on-one sales.
  • Kept team informed with real-time sales data and analyses comparing actual to projected results.
  • Maintained positive and professional working relationship with peers, management and support resources.
  • Introduced the new 3-in-1 Nescafe product to potential customers.

Education

Master of Arts - Marketing Strategy

University of Ghana
Legon
07-2022

BSC - Business Administration and Management

Radford University Ghana
01.2014

Some College (No Degree) - Customer Services Within Contact Center

Pro Call Solutions
Accra

Some College (No Degree) - ITES-BPO , Data Entry And Processing

Ghana Technology University College
Tesano , Accra. Ghana

Some College (No Degree) - Certificate of Professional Competence

BPO Certification Institute, INC
Dallas, United States Of America

Skills

  • Innovation management
  • Operational Excellence
  • Inspirational leadership
  • Revenue Growth
  • Brand Management
  • Operations Management
  • Strategic Planning
  • Human Resources
  • Program Oversight
  • Digital Marketing

Accomplishments

  • Won election in Radford University College and became the Public relation officer for Student Representative Council.
  • Certified Backoffice Service Associate
  • Cell Leader, Christ Embassy, East-Legon
  • Pastoral Care Unit Leader, Christ Embassy, East-Legon
  • Organizer, Scripture Union, Assin Manso Senior High
  • Bible Studies Co-ordinator, Pentecost Student Associate, Assin Manso Senior High
  • Best call for the month of May, Eservices Africa, Managers of Millicom Ghana Ltd (Tigo Call Centre)

Certification

  • Masters of Art in Marketing Strategy.
  • Bachelor of Science Business administration ( Human resource management )
  • Certificate of Professional Competence.
  • Certificate of completion in ITES-BPO Data entry and processing.
  • Customer services within contact centre environment.
  • Customer service training

Timeline

Delivery Courier

Richkid Adverts
01.2022 - 12.2022

CEO

Richkid Adverts
01.2020 - Current

Machine Operator

Richkid Adverts
01.2020 - 12.2020

Account Manager

Plato Consult (Vodafone Ghana Limited )
11.2017 - 12.2019

Call Center Representative

Plato Consult( Vodafone Ghana Limited )
08.2014 - 10.2017

Call Center Executive

Eservices Africa Limited (Electricity Company of Ghana Project )
02.2011 - 07.2014

Customer Service Executive

Eservices Africa, Managers of Millicom Ghana
02.2010 - 10.2010

Data Collector and Data Entrant for MTN

Direction Consult
10.2009

Data Collector and Data Entrant for MTN

Direction Consult
09.2009

Sales Personnel

Direction Consult
08.2009

Customer Service Personnel

Flixx Video Library
11.2005 - 12.2006

Master of Arts - Marketing Strategy

University of Ghana

BSC - Business Administration and Management

Radford University Ghana

Some College (No Degree) - Customer Services Within Contact Center

Pro Call Solutions

Some College (No Degree) - ITES-BPO , Data Entry And Processing

Ghana Technology University College

Some College (No Degree) - Certificate of Professional Competence

BPO Certification Institute, INC

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests

  • Reading
  • Soccer.

System Skills

  • Microsoft Office
  • Adobe Photoshop

References

  • Mr. Seth Ofusu, Assistant Branch Manager, Enterprise Insurance, Takoradi, +233244215735
  • Mr Alan Dwomoh Sarpong,Lecturer at Radford University College. Accra Ghana. +233246722428
  • Mr Samuel Johnson , Vodafone Call center manager +233541008677

Hobbies and Interests

  • Reading
  • Soccer.

System Skills

  • Microsoft Office
  • Adobe Photoshop

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Richard Kweku Antwi