Richard Amoako Asiedu
Tema
Summary
Dedicated IT Support Technician with over 20 years of experience in integrated technology systems. Proficient in managing and supporting IT infrastructure, with a strong focus on Microsoft 365, SharePoint, Microsoft Teams, and Windows Operating Systems (10 & 11). Skilled in network management, configuration, and troubleshooting, ensuring optimal performance and reliability across various platforms.
Overview
22
22
years of professional experience
Work History
IT Support Specialist
Mission Critical Systems
04.2013 - Current
- Provide technical support for Microsoft 365, SharePoint, and Microsoft Teams, assisting users with setup and troubleshooting.
- Configure Autopilot for user laptops, ensuring seamless deployment and setup.
- Manage and maintain network infrastructure, ensuring optimal performance and reliability.
- Configure and support network hardware, including routers, switches, and firewalls.
- Facilitate Zoom and Teams video/audio communications for users, enhancing collaboration.
- Conduct LAN and WAN setup, ensuring effective communication within the organization.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
Freelance IT Support Technician
Abc
11.2002 - 04.2013
- Provide remote and on-site IT support for clients, specializing in Microsoft 365, SharePoint, and Microsoft Teams.
- Configure Autopilot for user laptops and set up OneDrive for Business to optimize file management and collaboration.
- Assist clients in configuring and maintaining network infrastructure, ensuring reliable connectivity and security.
- Resolve issues related to LAN and WAN configurations, DNS settings, and Firewall management.
- Set up and troubleshoot video conferencing solutions, including Avaya, Zoom, and Teams, facilitating effective communication.
- Offer tailored training sessions to clients on utilizing various software and tools for enhanced productivity.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated documentation and produced reports.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Master of Science - Economics of Technology And Development
University of Cape Coast
Cape Coast09-2019
Bachelor of Science -
Regent University College of Science & Technology
Accra04-2011
Diploma - Hardware And Networking
IPMC Training School
Accra09-2001
Skills
Technical Skills
- Operating Systems: Windows 10, Windows 11
- Collaboration Tools: Microsoft 365, SharePoint, Microsoft Teams
- Cloud Services: OneDrive for Business, Azure Active Directory
- Network Management: LAN, WAN, DNS, Firewall
- Configuration & Support: Autopilot Configuration, Network Printer Setup
- Video Conferencing: Avaya Video Conferencing, Zoom, Teams Video/Audio
- Network Hardware: Routers, Switches, Firewall
Timeline
IT Support Specialist
Mission Critical Systems
04.2013 - Current
Freelance IT Support Technician
Abc
11.2002 - 04.2013
Master of Science - Economics of Technology And Development
University of Cape Coast
Bachelor of Science -
Regent University College of Science & Technology
Diploma - Hardware And Networking
IPMC Training School
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