Summary
Overview
Work History
Education
Skills
Accomplishments
Previouspositions
Maritalstatus
Currentposition
In
Personal Information
References
Languages
Certification
Interests
Timeline
Generic

RICHARD OTI MENSAH

Banker - Know Your Customer And Anti-Money Laundering Manager
Accra

Summary

  • Gain exposure in related working environment to develop my skills further.
  • To add value to the organization I find myself through hard work and dedication.
  • To be committed to contributing to the growth and success of the organization and to build a long-term career.
  • To help my team deliver high-quality excellence service that meet the needs of the customers and the organization.
  • To work in an organization which can expand my knowledge and create exciting opportunities to utilize my skills for the organizational growth.
  • To align myself with the mission and vision of the industry to achieve its respective goals in the market.
  • To provide the best health care support to the people who need it.
  • Professional Sales Executive, a Financier and an administrator with 11 years’ experience in banking with Societe Generale Ghana Ltd, 3years experience in clearing and forwarding as self-employed within Ghana Port & Harbour and 2years voluntary carer. Involved in analysing an organization’s critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenue, improving customer service and provide excellent healthcare services to the older people, senior citizens and disabled people who needed my support in my community.

Overview

17
17
years of professional experience
8
8
years of post-secondary education
7
7
Certifications

Work History

Know Your Customer Manager for Professionals and Small Businesses

Societe Generale Ghana Limited
1 2019 - Current
  • Ensures all branches within Societe Generale Ghana Bank provides completed Know Your Customer information on documentation for small and medium businesses to the KYC department on daily basis
  • Collect all customer complaints from all the branches within Societe General Ghana Bank and come up with the best solution to the bank’s senior management on daily basis
  • Prepare weekly report related to Know Your Customer (KYC) exercise to management on the branches performance to enable management provide the needed support for non-performing branches
  • Work directly with the bank’s Compliance unit to ensure all customers comply with the bank’s procedure to avoid paying penalties to the central bank in Ghana, USA & European banks
  • Train all the Deputy Branch Managers within Societe Generale Ghana Bank on the Know Your Customer exercise, give them the required checklist and manage their challenges at management level and my level
  • Respond to any other challenges not stated in the procedure but related to common banking practice within branches & the KYC unit and provide the best solutions to the Deputy Branch Managers and the bank
  • Provide weekly strategies in managing the Know Your Customer exercise whenever there is lack in progress which is related to recalcitrant customers who deliberately decides not to respond to the bank’s demand within the stipulated timeline for the KYC exercise
  • Support, train and direct KYC team members with collection of required documentation, how to generate weekly report using Microsoft excel & word and how to manage branch overall target to ensure complete, accurate and timely production of daily regulatory reporting are provided to senior management
  • Provide innovative ideas to improve the process of Know Your Customer exercise from time to time
  • Ensure any first aid medical treatment is given to my team members as and when there is an emergency.

Professionals and Small Businesses/SME Officer

Societe Generale Ghana Limited
01.2018 - 12.2018
  • Sell all type of business loans to small and medium legal entities
  • Open business account for small and medium legal entities
  • Process internal and external transfers for small and medium legal entities
  • Manage investment plans for small and medium legal entities
  • Provide Know Your Customer (KYC) project for Professionals and Small
  • Manage all other customer query.

Universal Relationship Officer

Societe Generale Ghana Limited
08.2016 - 01.2018
  • Sell retail loans to individual customers
  • Open all type of account for individual customers
  • Sell ATM cards to individual customers
  • Manage investment plans for customers (fixed deposit and treasury bills)
  • Manage customer query (balance check, issues with ATM, all other complaints)
  • Process chequebooks
  • Process internal and external transfers
  • Process internal and external salaries
  • Sell insurance to customers
  • Key specie repatriated to branch, transport, commission on foreign transaction and charges for security
  • Manage individual batches to ensure all transactions are captured in each batch
  • Process counter cheques
  • Process Payment order/bankers draft.

Relationship Manager - SME Banking

Societe Generale Ghana Limited
01.2016 - 08.2016
  • Processed foreign and local transfers for Small and Medium Businesses in the bank
  • Managed Know Your Customer for both SME and retail customers
  • Writing of Call Report Memorandum for SME customers for loan application
  • Request Overdraft facility for the bank’s SME customers
  • Convinced companies to open business accounts for the bank and assisted them in maintaining a good accounts for the benefit of growing their businesses
  • Responded to excessive transactions
  • Weekly call visit to existing and potential customers.

SME Support Service

Societe Generale Ghana Limited
01.2015 - 01.2016
  • Ensured that branches reduced bad loans under Small and Medium Enterprises on weekly bases
  • Writing of memos for concessionary rate (monthly bank service fee, local and foreign transfers)
  • Writing of memos to appeal on reduced or declined loans for same amount
  • Writing of memos to amend pre disbursement and post disbursement conditions to meet customer’s need
  • Send weekly report on bad and performing loans to head SME
  • Sends daily reminders to Relationship Managers to minimize declined Credit Turnovers and to ensure improvement are made
  • Monitors unutilized overdrafts and informs Relationship Managers to ensure they are managed well
  • Ensures Relationship Managers sends demand letters to customers with bad loans in time and follow up for repayment.

National Service Personnel

Societe Generale Ghana Limited
10.2013 - 09.2014
  • Assisted in the completion of internal and external transfer forms
  • Assisted in updating of KYC for customers
  • Assisted writing of CRM for loan request
  • Assisted in the request for temporal overdraft for clients and customers
  • Encouraged companies to open business accounts
  • Responsible for office setting
  • Provided general support and facilitated in the marketing of the bank’s products to customers
  • Advised existing and prospect clients and customers in good account management
  • Responded to excessive transactions in the absence of the Relationship Manager.

Attachment - Cargo Handling Co Ltd

04.2007 - 07.2007
  • Assisted the company to clear imported goods
  • Facilitating in the process of getting the company exchange rate on weekly bases
  • Ensured GC net was used effectively for appropriately within the company
  • Collected stated duty of each consignment from inspection companies for customers.

Education

Masters Degree – BSc. Administration (MBA Finance) -

Central University College Ghana
01.2020 - 05.2022

1st Degree – BSc. Administration (human resource management option) - undefined

Methodist University College Ghana
01.2010 - 05.2013

Diploma in International School of Aviation - undefined

Shipping Management
03.2006 - 05.2006

Senior Secondary School - undefined

Swedru School of Business
01.2001 - 05.2003

Skills

Retail banking

Corporate banking

General Customer service

KYC management

Proficiency in Microsoft excel

Power point

Outlook

Customer Compliance Analysis

Team player

Decision Making

Public Speaking Research & Strategy

Sales & Marketing

Accomplishments

  • In the year 2007 to 2010 I cleared 1421 40 ft containers through Ghana Port and Harbour as a self-employed clearing and forwarding agent. This made me one of the top clearing and forwarding agents with the highest clearing of 40 ft containers in Tema within the period.
  • Within the same period of 2007 to 2010 I aided 15 people having disabilities with medication and supplied them wheel chairs with my own money for them to have a better life in my community.
  • I was the fastest National Service Personnel with the highest number of retail loans and accounts opening referrals at my branch in Societe Generale Ghana within the year 2013 to 2014. This gave me the opportunity to be employed in the year 2015 as an SME Support Service Officer.
  • In 2015 my team and I reduced bad loans by 70% for Small and Medium Enterprises, this saved the bank from losing over GHS10,000,000 bad loans to SME customers.
  • Due to this, I was made an SME officer in the year 2016 for 3 months and became a universal relationship officer with a record loan of over GHS8,000,000 within 2years.
  • Since the year 2019, I have completed 4732 Know Your Customer documents for SME customers under the Know Your Customer exercise till present.
  • There were less activities from mid 2010 to early 2013 because I was pursuing my first degree.

Previouspositions

04/01/07, 01/01/10, Clearing & Forwarding and voluntary carer

Maritalstatus

Single

Currentposition

01/01/19, Present, Know Your Customer and Anti Money Laundering Manager for Professionals and Small Businesses

In

linkedin.com/in/richard-oti-mensah

Personal Information

  • Gender: Male
  • Nationality: Ghanaian

References

James Entsua-Mensah, P.O. Box AX 847, Takoradi, 0244 504 535

Languages

English
Advanced (C1)

Certification

MBA - Finance

Interests

Healthcare and Anti-Money Laundering

Timeline

Fight Against Money Laundering and Terroism Financing

07-2024

Data and Reporting Quality

06-2024

Certificate in Fraud Risk Awareness

11-2023

Certificate in Microsoft Excel

10-2023

MBA - Finance

06-2022

Masters Degree – BSc. Administration (MBA Finance) -

Central University College Ghana
01.2020 - 05.2022

Professionals and Small Businesses/SME Officer

Societe Generale Ghana Limited
01.2018 - 12.2018

Universal Relationship Officer

Societe Generale Ghana Limited
08.2016 - 01.2018

Relationship Manager - SME Banking

Societe Generale Ghana Limited
01.2016 - 08.2016

SME Support Service

Societe Generale Ghana Limited
01.2015 - 01.2016

National Service Personnel

Societe Generale Ghana Limited
10.2013 - 09.2014

Bachelor's Degree in Human Resource

06-2013

1st Degree – BSc. Administration (human resource management option) - undefined

Methodist University College Ghana
01.2010 - 05.2013

Diploma in Shipping Management

06-2007

Attachment - Cargo Handling Co Ltd

04.2007 - 07.2007

Diploma in International School of Aviation - undefined

Shipping Management
03.2006 - 05.2006

Senior Secondary School - undefined

Swedru School of Business
01.2001 - 05.2003

Know Your Customer Manager for Professionals and Small Businesses

Societe Generale Ghana Limited
1 2019 - Current
RICHARD OTI MENSAHBanker - Know Your Customer And Anti-Money Laundering Manager