RICHARD OPOKU OPPONG
Accra
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
10
10
years of professional experience
Work History
CLIENT RELATIONSHIP OFFICER
ADVANS GHANA SAVINGS AND LOANS
Kumasi
02.2026 - Current
- Managed client portfolio by analyzing investment opportunities and aligning solutions with client needs.
- Prospected and converted leads into potential clients, enhancing client base.
- Analyzing credit worthiness and credit risk of potential loan clients.
- Collaborated with supervisors and management to identify strategies that maximize profit and mitigate losses.
- Assisting clients and management in Financial record keeping.
CUSTOMER SERVICE REPRESENTATIVE
OFFICE OF THE REGISTRAR OF COMPANIES (ORC)
10.2025 - 11.2025
- Assisted clients with inquiries on company registrations and compliance requirements, enhancing client understanding.
- Processed documentation for business registration and licensing applications, ensuring timely approvals.
- Coordinated communication between departments to resolve client issues, improving overall client satisfaction.
CLIENT SERVICE DESK (TIN REGISTRATION)
GHANA REVENUE AUTHORITY(GRA) – SUNYANI
11.2023 - 10.2024
- Assisted customers in Registration of Tax Identification numbers
- Troubleshot tax-related problems for customers, ensuring swift resolutions.
- Resolved customer complaints promptly and professionally.
- Assisted customers with processing tax payments, filing of Pay as you earn (PAYE) and Value Added Tax (VAT) returns.
- Explained tax return processes and tin registration to customers, enhancing their understanding.
INTERN
DRIVER AND VEHICLE LICENSING AUTHORITY (DVLA) - SUNYANI
09.2020 - 10.2020
- Distributed and recorded new vehicle number plates at the registration office.
- Reviewed and corrected documents for clarity and accuracy prior to submission.
- Processed vehicle licensing documents at DVLA Sunyani front office.
- Verified driver and vehicle records against licensing requirements.
- Assisted customers with registration, renewal, and permit inquiries.
HOTEL MANAGER
JO-CHRIS HOTEL - TECHIMAN
01.2017 - 10.2020
- Developed and implemented hotel policies and procedures to enhance operational efficiency and guest satisfaction.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned employee tasks based on skills and availability. and monitored performance of all employees in the hotel
- Maintained high standards of quality control, hygiene, health and safety.
- Addressed guest complaints by actively listening and providing solutions. professionally and efficiently.
- Monitored customer feedback surveys to identify areas for improvement and implemented changes to enhance guest experience.
Education
HND - Computerized Accounting
SUNYANI TECHNICAL UNIVERSITY
SUNYANIWASSCE -
SAINT HUBERT MINOR SEMINARY SHS
KUMASI-SANTASISkills
- Financial analysis
- Relationship management
- Customer service
- Microsoft Office Proficiency
- Hospitality expertise
- Guest communication
- Quick to adapt
Languages
English
First Language
Timeline
CLIENT RELATIONSHIP OFFICER
ADVANS GHANA SAVINGS AND LOANS
02.2026 - Current
CUSTOMER SERVICE REPRESENTATIVE
OFFICE OF THE REGISTRAR OF COMPANIES (ORC)
10.2025 - 11.2025
CLIENT SERVICE DESK (TIN REGISTRATION)
GHANA REVENUE AUTHORITY(GRA) – SUNYANI
11.2023 - 10.2024
INTERN
DRIVER AND VEHICLE LICENSING AUTHORITY (DVLA) - SUNYANI
09.2020 - 10.2020
HOTEL MANAGER
JO-CHRIS HOTEL - TECHIMAN
01.2017 - 10.2020
HND - Computerized Accounting
SUNYANI TECHNICAL UNIVERSITY
WASSCE -
SAINT HUBERT MINOR SEMINARY SHS