Richard Minlah
Osu, Accra
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed over Number years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management. Organized Warehouse Supervisor offers Number years of shipping and receiving experience acquired through warehouse roles. Excels in managing warehouse logistics and leading inventory audits. Versed in purchasing, vendor relationship management and shipping documentation. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
9
9
years of professional experience
Work History
Warehouse Supervisor
Mr Asante
10.2017 - 11.2023
- Implemented cost-saving measures in procurement processes, reducing overall supply chain expenses.
- Reduced order processing time with the introduction of an automated documentation system.
- Generated monthly performance reports to track and analyze shipping trends.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Led efforts to streamline customs clearance processes for international shipments, reducing delays at ports of entry.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Improved delivery times by optimizing routes and coordinating with transportation providers.
Customer Service Representative
Mr Opata
07.2015 - 08.2015
- Tracked customer service cases and updated service software with customer information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Created and maintained detailed database to develop promotional sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Central Stores Supervisor
Mr Diab
07.2014 - 08.2014
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Promoted business' development by building and maintaining relationships with new clients.
- Conducted inventory analysis to determine optimal stock levels.
- Answered questions about store policies and addressed customer concerns.
- Implemented safety protocols within the facility, resulting in reduced workplace accidents and increased employee morale.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Mentored new sales associates to contribute to store's positive culture.
- Reduced stock discrepancies by conducting regular audits and reconciling inventory records with physical counts.
Education
HND - Purchasing, Procurement, And Contracts Management
Takoradi Technical University
Takoradi,Ghana06.2016
Skills
- Skilled in Software
- Positive Attitude
- Staff Training
- Performance Improvement
- Collaborative Teamwork
Languages
English
Advanced (C1)
Timeline
Warehouse Supervisor
Mr Asante
10.2017 - 11.2023
Customer Service Representative
Mr Opata
07.2015 - 08.2015
Central Stores Supervisor
Mr Diab
07.2014 - 08.2014
HND - Purchasing, Procurement, And Contracts Management
Takoradi Technical University