Richard Frimpong
Accra,Ghana
Summary
With significant experience in customer service roles, particularly focused on providing high-quality experience for guests. Can deliver exceptional service to enhance customer satisfaction and maintain company reputation. Unique skills include excellent interpersonal communication, keen observational skills, and ability to multitask in fast-paced environments.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Client Attendant(National Health Insurance Scheme)
Mr. Francis Owusu
Accra
09.2023 - Current
- Ensured customer comfort by promptly addressing their needs and concerns.
- Created a pleasant atmosphere for customers through courteous behaviour.
- Responded to inquiries, resulting in improved customer satisfaction.
- Worked efficiently under pressure whilst maintaining excellent customer service standards.
- Maintained cleanliness of facilities for enhanced guest experience.
- Conduct outreach in rural areas to assist with health insurance registration.
- Participated in training sessions organised by the organisation to acquire knowledge that would enhance the health insurance scheme
- Assist new members in enrolling in the health insurance program
- Facilitate the renewal of health insurance for members whose eligibility periods are expiring.
- Engage in public outreach to raise awareness about the benefits and advantages of health insurance
National Service Personnel
Kumasi Centre For Collaborative Research, KNUST
Kumasi
10.2021 - 08.2022
- Helped with the maintenance of mosquito culture in the entomology laboratory
- Assisted in the screening of participants for a pilot study
- Assisted in carrying out the direct membrane feeding assay
- Worked with the entomology team to examine or detect malaria species microscopically
- Dissection of mosquitoes
- PBMCs Isolation
- Made sure the laboratory and laboratory equipments were well cleaned
- Made sure laboratory reports were written and submitted.
Intern
Greater Accra Regional Hospital
Accra
07.2018 - 09.2018
- Assisted in drawing blood, conducted patients interviews, checked patients’ vital signs, and transported blood samples to the laboratory for testing
- Helped in the evaluation, implementation and interpretation of statistical and qualitative findings
- Assisted in the detection of infection-causing microorganisms in any part of the body as well as testing of antibiotics for treatment
- Assisted in diagnosing and manage diseases through the analysis of blood, urine and other body fluid
- Helped carry out and analyzed tests on patients with blood-based abnormalities where research was undertaken in order to better understand blood related diseases.
Organizer
Young Rotary Club
Accra
06.2015 - 07.2015
- Travelled with members to Ouagadougou, Burkina Faso to participate in community service project aimed at raising awareness of climate change
- Participated in clean-up exercises in the inner cities
- Campaigned for library books for poverty-stricken children
- Conducted field survey related to clinical trials in pharmaceutical industry.
Education
BSc - Biomedical Sciences
University of Cape Coast (UCC)
01.2016 - 01.2021
General Science - undefined
Certificate Examination (W.A.S.S.C.E.)
01.2013 - 01.2016
Certificate Examination (B.E.C.E.) - undefined
New Life International School
01.2010 - 01.2013
Skills
- Problem Solving
- Team Leadership
- Strategic Planning
- Creative Thinking
- Teamwork
- Result-oriented
- Organization and time-management
- Project management
Certification
- Certificate of achievement ( AI Augmented Professional Development Skills in the Digital Age)
- Certificate of Introduction to good clinical laboratory practice
- Record of Achievement Standard precautions: The role of personal protective equipment (PPE), World Health Organization
- Record of Achievement, Standard precautions: Waste management, World Health Organization
- Record of Achievement, Standard precautions: Hand hygiene (WHO)
- The Global Health Network (Introduction To Clinical Research)
- The Global Health Network (GCLP: Facilities, Equipments, Materials And Reagents)
- The Global Health Network (ICH Good Clinical Practice E6 (R2))
- Record of Achievement (Standard precautions: Waste management)
- Record of Achievement (Standard precautions: The role of personal protective equipment (PPE))
Reference
- Mr. Francis Owusu, Deputy CEO of Finance (National Health Insurance Authority), fowusu2001@gmail.com, (+233) 245891133
- Dr. Ernest Adankwah, Head of Laboratories, e.adankwa@kccr.de, Kumasi, Ghana, ernestadankwah@yahoo.com, (+233) 243736185
- Dr. Oumou Maiga-Ascofare, Principal Investigator, maiga@kccr.de, Kumasi, Ghana, osame8@gmail.com, (+233) 554306651
Personal Information
- Hobbies: Volunteering, Playing sports, Fundraising, Exercise
- Date of birth: 04/24/97
- Nationality: Ghanaian
- Marital status: Single
- Religion: Christianity
Timeline
Client Attendant(National Health Insurance Scheme)
Mr. Francis Owusu
09.2023 - Current
National Service Personnel
Kumasi Centre For Collaborative Research, KNUST
10.2021 - 08.2022
Intern
Greater Accra Regional Hospital
07.2018 - 09.2018
BSc - Biomedical Sciences
University of Cape Coast (UCC)
01.2016 - 01.2021
Organizer
Young Rotary Club
06.2015 - 07.2015
General Science - undefined
Certificate Examination (W.A.S.S.C.E.)
01.2013 - 01.2016
Certificate Examination (B.E.C.E.) - undefined
New Life International School
01.2010 - 01.2013
- Certificate of achievement ( AI Augmented Professional Development Skills in the Digital Age)
- Certificate of Introduction to good clinical laboratory practice
- Record of Achievement Standard precautions: The role of personal protective equipment (PPE), World Health Organization
- Record of Achievement, Standard precautions: Waste management, World Health Organization
- Record of Achievement, Standard precautions: Hand hygiene (WHO)
- The Global Health Network (Introduction To Clinical Research)
- The Global Health Network (GCLP: Facilities, Equipments, Materials And Reagents)
- The Global Health Network (ICH Good Clinical Practice E6 (R2))
- Record of Achievement (Standard precautions: Waste management)
- Record of Achievement (Standard precautions: The role of personal protective equipment (PPE))
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