Richard Baah
Accra,AA
Summary
Adept at enhancing security and customer service, my tenure at the Ghana Immigration Service showcased my ability to improve inter-agency communication and border security. Skilled in report writing and complex problem-solving, I excel in high-stakes environments, ensuring compliance and safety. My proactive approach and English fluency have significantly contributed to operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Ghana Immigration Service
07.2020 - Current
- Improved inter-agency communication by participating in meetings, conferences, and training sessions related to immigration enforcement issues.
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
- Exemplified teamwork by collaborating effectively with colleagues, sharing knowledge and expertise to improve overall performance within Service.
- Enhanced border security by effectively screening, processing, and inspecting travelers and their belongings.
- Investigated visitors who have remained in country longer than visa permitted.
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Attended District Security Council (DISEC) meetings to discus security issues in the district.
Front Desk Receptionist
Ghana Revenue Authority
07.2018 - 08.2019
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Bachelor of Arts - Geography
University of Education, Winneba
Winneba, Ghana07-2018
High School Diploma -
Presbyterian Senior High School.
Berekum06-2012
Basic Education Certificate -
Berekum R/C Mixed JSS
Berekum04-2007
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Patrol operations
- Complex Problem-solving
- Weapons training
- Punctuality
- English fluency
Accomplishments
- Successfully completed a three-week weapon handling and counter-terrorism training program in November 2020.
- Successfully completed a one-week Basic training on Document Fraud Detection, conducted within the framework of the project ''Strengthening Border and Migration Management in Ghana'' (SMMIG) funded by the Government of Denmark and implemented by ICMPD in July 2021
Certification
Basic Training on Document Fraud Detection
Timeline
Security Officer
Ghana Immigration Service
07.2020 - Current
Front Desk Receptionist
Ghana Revenue Authority
07.2018 - 08.2019
Bachelor of Arts - Geography
University of Education, Winneba
High School Diploma -
Presbyterian Senior High School.
Basic Education Certificate -
Berekum R/C Mixed JSS
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