Overview
Summary
Skills
Work History
Education
Certification
Interests
Work Availability
SeniorSoftwareEngineer
Richard Asare

Richard Asare

Accra,Ghana

Overview

1
1

ITIL 4 Foundation

1
1

Microsoft Teams Administrator Associate

1
1

Avaya Solution Architect

13
13
years of professional experience
1
1

CCNA Certification

Summary

Motivated Solutions Architect with 13+ years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Skills

  • Managing Schedules
  • Leading Meetings
  • Technical Architecture
  • Deployment Support
  • Documentation
  • Effective Communication
  • Coaching and Training
  • Technical Support
  • Mentoring and Training
  • Technical Assistance
  • Strategic Planning

Work History

Solutions Architect

Nextbridge Solutions Pvt Ltd
Dubai, UAE
Oct 2020 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Provided professional services and support in a dynamic work environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Resolved problems, improved operations and provided exceptional service.

Team Lead for Unified Communication/Operations

Raycom Technologies Limited
Accra - East legon, Ghana
11.2014 - 09.2020
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Fostered positive employee relationships through communication, training and coaching.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented safe working methods and practices by conducting regular audits and workplace inspections.
  • Implemented and documented standard operating procedures to comply with audit and safety requirements.
  • Promoted professionalism and effective communication among staff to develop productive relationships.
  • Participated in safety and risk assessments and suggested hazard reduction strategies.

Desktop Support Engineer

Standard Chartered Bank Ghana
Accra, Ghana
10.2010 - 10.2014
  • Monitored performance and speed of desktop to establish strong infrastructure.
  • Installed malware to protect software from virus.
  • Assisted in creating technical manuals to provide step-by-step instructions to clients.
  • Provided computer training to instruct staff regarding operations.
  • Used ticket systems to answer queries and resolve desktop issues.
  • Managed servers and data to perform optimal levels.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Tested alternative pathways to address complicated issues.
  • Communicated with clients to verify roots and causes of computer problems.
  • Customised desktop applications to meet user needs.
  • Troubleshot hardware and software issues to resolve bugs.
  • Upgraded operating systems and computer software to perform compatibility with programmes.
  • Advised client to navigate software systems to streamline process.
  • Responded to client support requests to download and personalise applications.
  • Submitted job reports to inform management regarding status and developments.

Education

Enter your degree - Bachelor of Information Technology With Network Computing

Accra Institute of Technology
Accra - Ghana
01.2016 - 01.2023

Certification

  • ITIL 4 Foundation
  • Cisco Certified Network Associate
  • Avaya Certifications
  • Microsoft Teams Administrator Associate

Interests

Reading

Music

Travelling

Work Availability

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Richard Asare