RICHARD ARMAH BAFFOE
Accra
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Claims/ records/cashier
Raphal Medical Centre
11.2018 - Current
- Billing and visiting clients who attend the hospital
- Registering of new clients
- Folder filling
- Claims (National health insurance/ Private Insurance)
- Cash receive (in-patient and out-patient)
National Service
Gold Coast Fund Management
08.2015 - 07.2016
- Processing of discount payment as at when it gets due
- Processing of redemption and re-discount
- Processing of monthly and quarterly discount payment
- Payment of Asset management redemption
- Sending of issues concerning investments to branches
- Reconciliation of investment dates.
Internship
OmniBSIC Bank
07.2014 - 09.2014
- Processing of auto loan setups
- Calculating of auto loan payment
- Calling of clients in arrears
Education
Bachelor of Business Administration - Banking and finance
All Nations University College
Koforidua05.2015
Visual Arts -
Mfantsipim Senior High School
Cape Coast05.2009
Light of The World School Complex
Accra09.2005
Skills
- Analytical skills
- Planning skills
- Accuracy
- Attention to detail
- Judgment
- Team player
- Communication skills
- Interpersonal skills
- Ability to work independently
- Microsoft Excel
- Microsoft Word
- Athena Zeus
- Palash
- RxHope
- ClaimIt
- Billing procedures
- Client registration
- Team collaboration
- Process improvement
- Customer relations
- Basic math
- Clear communication
- Complaint resolution
- Empathy and patience
References
- Abdullah Issah, Former Board Chairman (OmniBSIC), 0202017782
- Mr. Nathaniel Fiagbeyo, Investment Manager (Ghana Growth Fund Company), 0501278161
- Mr. Peter K. A Ntsiful, Former Human resource manager, Bank of Ghana Accra, 0208154153
Hobbies and Interests
- Playing soccer
- Table tennis
- Singing
- Reading
- Research
Languages
- English
- Fante
- Twi
Personal Information
- Date of Birth: 10/31/89
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Single
- Religion: Christian
Position Held
- Group leader of Methodist youth Fellowship
- Leader at All Nations University church
- J.H.S School soccer team captain
- 2nd Vice President of Methodist youth Fellowship
- President of the celestials singing group
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Claims/ records/cashier
Raphal Medical Centre
11.2018 - Current
National Service
Gold Coast Fund Management
08.2015 - 07.2016
Internship
OmniBSIC Bank
07.2014 - 09.2014
Bachelor of Business Administration - Banking and finance
All Nations University College
Visual Arts -
Mfantsipim Senior High School
Light of The World School Complex
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