RHODALYN NHYIRA BONSRAH
Accra,
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Officer
GRIDCo
Tema
10.2022 - Current
- Collaborated with the team to refine and enhance software solutions for optimal functionality.
- Provided technical assistance to users with hardware and software issues.
- Tested new technologies and developed strategies for their successful integration into existing systems.
- Performed troubleshooting on all hardware, software, networking components and peripherals.
- Resolved customer complaints regarding IT services in a timely manner.
- Ensured compliance with applicable laws governing data privacy, storage and use of information technology resources.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Developed and implemented system lifecycle methodologies to produce systems of high quality.
Education
Diploma Information Technology Management - Information Technology
University Of Professional Studies
Accra,Ghana06-2022
Skills
- Information Security
- IT service management
- Assistance in Software Development
- Team Collaboration
- Business Intelligence
- Documentation Management
- Documentation And Reporting
- Information confidentiality
- Application support
Languages
English
First Language
Certification
- Certified Virtual Assistant – ALX-Ghana
Timeline
IT Officer
GRIDCo
10.2022 - Current
- Certified Virtual Assistant – ALX-Ghana
Diploma Information Technology Management - Information Technology
University Of Professional Studies
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