RHODALYNNE N.D Broohm
Accra
Summary
Experienced Travel Consultant with over Eighteen years of experience in Sales and Ticketing in the Travel Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated, hardworking, proactive, adaptable, conscientious, selfless and result-driven young woman with history of meeting company goals. Skilled in working under pressure, accept challenges and consider every situation as an opportunity to learn and add up to experience. Also an articulate and diplomatic communicator plus an effective team player with strong coaching skills. Consistently work to the highest professional standards and thrives when working as part of a cohesive team to deliver projects that yield multiple business benefits.
Seeking challenging position in a career enhancing business environment that would best utilize my skills and expertise which would provide me many opportunities to utilize my knowledge and skills to contribute positively to the organization
Overview
18
18
years of professional experience
Work History
In-Plant Travel Consultant for US Embassy & USAID
STELLAR TRAVEL
03.2018 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Book and Issue ticket for corporate clients, walk-in clients
- Prepare ticket refunds for clients
- Prepare and present daily Sales Report
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Handled sensitive information with professionalism and discretion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Travel Consultant
Stellar Travel
01.2009 - Current
- Manages corporate accounts
- Book and Issue ticket for corporate clients, walk-in clients
- Prepare ticket refunds for clients
- Prepare and present daily Sales Report
- Coordinate with colleagues and office manager to facilitate work
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Accomplished multiple tasks within established timeframes.
In-plant Travel Consultant for Shell Ghana Ltd
HRG Ghana - EXPERTRAVEL & Tours Ltd
03.2005 - 12.2008
- Responsible for all support functions in the areas of booking and issuing ticket for corporate client
- Booking Hotels and Car Rentals
- Coordinating Meetings and Conferences
- Coordinating Airport protocol, meet and greet
- Coordinating Visa for corporate clients
- Prepare and present daily and monthly report
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
In-Plant Travel Consultant for Food & Agriculture
HRG Ghana - EXPERTRAVEL & Tours Ltd
05.2004 - 03.2005
- For Food & Agriculture Organization (FAO)
- Responsible for all support functions in the areas of booking and issuing ticket for corporate client
- Prepare and present daily and monthly report
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
Travel Agent Trainee
HRG Ghana - EXPERTRAVEL & Tours Ltd
09.2003 - 03.2004
- Attachment (Under Training and Supervision)
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
Education
Bachelor of Science - Admin - Management
Central University College
Accra, Ghana08.2010
Certificate - Quality Customer Service Training
Business Travel International
2005
Certificate - Radix Functionality Course
Ghana International Airlines Training Centre
Accra, Ghana2005
IATA Training Programme Certificate - Billing And Settlement Plan (BSP) Procedures
IDFS AFRICA
2005
IATA/UFTAA Diploma - IATA/UFTAA - Foundation Diploma
Career Development Institute
Accra, Ghana2004
Certificate - Amadeus Basic Functionality Course
Amadeus Training Center
Accra, Ghana2003
Certificate - General Travel Knowledge, Airfares And Ticketing
Ghana Airways Training Centre
Accra, Ghana2003
Certificate - Computer Software Packages - Ms-Windows, Word, Excel And Desktop Publishing
Seefax Computer Training Centre
Accra, Ghana2000
High School Diploma -
Accra Girls Secondary School
Accra, Ghana11.1999
Skills
- Effective Telephone Sales and Customer Service
- Ability to work both as an effective team member and independently, using own initiative
- Fluent in English
- Strong product knowledge and experience in all aspect of ticketing and reservation
- Flexible and willing to train
- Friendly, enthusiastic and open minded
- Ability to take responsibility
- Ability to work under pressure and in busy environment
- Computer literate with a good knowledge in both Microsoft Office applications
- Ability to persuade people
- Well organized and able to plan and prioritize accordingly
- Ability to drive
- Able to build, adapt and share
- Confident and compassionate with clientele
- Travel Industry Knowledge
Languages
English
Upper intermediate (B2)
French
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
In-Plant Travel Consultant for US Embassy & USAID
STELLAR TRAVEL
03.2018 - Current
Travel Consultant
Stellar Travel
01.2009 - Current
In-plant Travel Consultant for Shell Ghana Ltd
HRG Ghana - EXPERTRAVEL & Tours Ltd
03.2005 - 12.2008
In-Plant Travel Consultant for Food & Agriculture
HRG Ghana - EXPERTRAVEL & Tours Ltd
05.2004 - 03.2005
Travel Agent Trainee
HRG Ghana - EXPERTRAVEL & Tours Ltd
09.2003 - 03.2004
Bachelor of Science - Admin - Management
Central University College
Certificate - Quality Customer Service Training
Business Travel International
Certificate - Radix Functionality Course
Ghana International Airlines Training Centre
IATA Training Programme Certificate - Billing And Settlement Plan (BSP) Procedures
IDFS AFRICA
IATA/UFTAA Diploma - IATA/UFTAA - Foundation Diploma
Career Development Institute
Certificate - Amadeus Basic Functionality Course
Amadeus Training Center
Certificate - General Travel Knowledge, Airfares And Ticketing
Ghana Airways Training Centre
Certificate - Computer Software Packages - Ms-Windows, Word, Excel And Desktop Publishing
Seefax Computer Training Centre
High School Diploma -
Accra Girls Secondary School
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