Rhodaline Nunoo
Accra
Summary
A hardworking professional looking to work in a challenging and professional environment providing opportunities for growth, career development and advancement. I have had one year experience working as a personal assistant to the principal of Presbyterian College of Education. I am result-oriented and looking to work in a fast growing environment.
Overview
7
7
years of professional experience
Work History
Volunteer
RED CROSS SOCIETY OF GHANA
- Educated parents on the need to vaccinate their children
- This helped to decrease child mortality in Ghana
- Collected data of defaulters below the ages of 5
- Issued referral booklets to defaulters to get vaccination done.
Customer Service Representative
Fido Loans
06.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Coordinator
Shaq Express Delivery Service
01.2021 - 01.2022
- Coordinate all sales made by all the riders
- Assigning rider to phone in customer needs
- Responsibility for maintenance of all the motor bikes owned by the company.
Sales Executive
Somoco Ghana Limited
01.2019 - 01.2021
- Reviewing sales performance
- Maintaining accurate records
- Demonstrating and presenting products.
Personal Assistant
Presbyterian College of Education
01.2018 - 01.2019
- Coordinated activities in the college in her absence
- Received telephone calls
- Drafted memos and mailed letters
- Set up appointments for the principal
- Performed any other duty as required by the principal.
Personal Assistant
Legal Aids Scheme
- 01.2015
- Served letters to people to appear before the scheme
- Kept accurate records of all proceedings with our clients.
Education
BSc. Political science and information studies. -
University of Ghana
01.2018
West African Secondary School Certificate Examination -
Mount Carmel Girls Senior High School
01.2013
Skills
- Problem-solver
- Result-oriented
- Team player
- Fast-learner
Languages
English language
French
References
Available upon request.
Timeline
Customer Service Representative
Fido Loans
06.2022 - 08.2024
Sales Coordinator
Shaq Express Delivery Service
01.2021 - 01.2022
Sales Executive
Somoco Ghana Limited
01.2019 - 01.2021
Personal Assistant
Presbyterian College of Education
01.2018 - 01.2019
Volunteer
RED CROSS SOCIETY OF GHANA
Personal Assistant
Legal Aids Scheme
- 01.2015
BSc. Political science and information studies. -
University of Ghana
West African Secondary School Certificate Examination -
Mount Carmel Girls Senior High School
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