Rhodaline Abena Addison
Accra
Summary
Qualified Office Administrator with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows at Parliament of Ghana. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations. Excellent in managing confidential information and coordinating office activities, demonstrating strong communication and Microsoft Office proficiency. Cultivated long-term partnerships, enhancing team collaboration and creative problem-solving skills.
Overview
7
7
years of professional experience
Work History
OFFICE ADMINISTRATOR/ EXECUTIVE ASSISTANT
Parliament of Ghana
12.2022 - 12.2024
- Provided administrative support to senior executives, including scheduling and coordinating meetings, preparing agendas, taking minutes, and managing correspondence
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Coordinated office activities to ensure efficient workflow of daily operations
- Proofread documents prior to submission for accuracy in content and formatting
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
BUSINESS DEVELOPMENT EXECUTIVE
Merensesamenyame Enterprise
01.2022 - 02.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Grew customer base, conducting thorough market research to identify new target demographics.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
NATIONAL SERVICE
College of Distance Education University of Cape Coast
09.2019 - 10.2020
- Collaborated with other departments to resolve students' issues
- Supported in improving operations and resolving issues to deliver top-notch customer service to CODE students across the regions
- Implemented and spearheaded a call service instead of bulk SMS for Transcript collection
INTERN
Sekondi-Takoradi Metropolitan Assembly (STMA)
06.2018 - 09.2018
- Assisted organization's PR strategy and its implementation in different phases
- Assisted in creating and curating engaging content on societal issues
- Assisted in preparation and distribution of Press Releases
- Provided Support in Administrative duties
Education
MBA - MANAGEMENT
University of Cape Coast
01.2022
Bachelor of Arts - COMMUNICATION STUDIES
University of Cape Coast
Cape Coast, Ghana01.2019
Skills
- Strong communication skills
- Good Presentation Skills
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Time management
- Administrative support
- Client relations
Dissertation
Relational leadership and organizational citizenship behaviour: The Role of employee well-being and employee voice
Publications
Relational Leadership and Organizational citizenship behaviour: Do employee well-being and employee voice matter
Timeline
OFFICE ADMINISTRATOR/ EXECUTIVE ASSISTANT
Parliament of Ghana
12.2022 - 12.2024
BUSINESS DEVELOPMENT EXECUTIVE
Merensesamenyame Enterprise
01.2022 - 02.2023
NATIONAL SERVICE
College of Distance Education University of Cape Coast
09.2019 - 10.2020
INTERN
Sekondi-Takoradi Metropolitan Assembly (STMA)
06.2018 - 09.2018
MBA - MANAGEMENT
University of Cape Coast
Bachelor of Arts - COMMUNICATION STUDIES
University of Cape Coast
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