Rhoda Ama Yeboah Bimpong

• Provide strategic support to Cluster CTOO, Ghana & Africa, creating synergy across technology and operations its 10 markets, ensuring strategic agenda is integrated, sequenced and executed in line with franchise priorities.
• Lead cluster strategy formulation and alignment across support functions, ensuring full coherence with Group and country business plans, and translating strategic ambitions into clear roadmaps and actions that drive results.
• Own cluster performance management, including OKRs and initiative tracking, delivery and produce high-quality Group, Board, Regional and Country reports on OKRs, risk obligations and key projects, with clear status and action tracking for senior leadership.
• Collaborate in forums with country CTOOs, vertical leaders and functional teams to strengthen risk governance and regulatory oversight by monitoring key operational, third-party and regulatory risks, tracking remediation and ensuring adherence to contractual and regulatory obligations.
• Drive operational excellence and process improvement across markets by leading end-to-end process reengineering to remove bottlenecks, enhance efficiency and improve client experience, while embedding strong metric driven culture.

Committees

• Africa T&O Management Team – Committee Coordinator
• Africa - Service Management - Permanent Invitee
• Africa Regulatory Project Steering Committee - Permanent Invitee
• Africa Simplification Squad – Executive member
• Country Leadership Team(CLT) – Member
• Ghana T&O Top Team – Coordinator/Member
• AME Obsolescence Group (OWG) - Permanent Invitee

• Embedded cluster-wide operational excellence agenda using continuous improvement practices across functions and markets.
• Re-engineered end-to-end processes using lean and six sigma to cut costs, speed delivery, and raise quality.
• Standardised and migrated best-practice solutions across departments and countries to scale initiatives fast.
• Drove change management and built capabilities by coaching teams to sustain continuous improvement.
• Built KPI dashboards to track progress while partnering senior sponsors for cultural adoption.
• Delivered programs and hackathons with fair rewards to accelerate continuous improvement culture.

Notable Achievements

• Won ultimate gold award for Masari project as CEO Excellence Initiative deliverable.
• Improved and restructured 4 functional processes by 70% through best-practice migration in AME.

• Drove technology-operations integration across 6 West Africa markets for transformation leadership support.
• Translated group and country priorities into roadmaps for segment product and support alignment.
• Owned KPI, MIS, and production reporting to enable data-driven decision making.

• Cross functional BPM, developed, tracked and reported KPIs against scorecards for GTO operations teams.
• Deliver accurate, timely performance insights to senior management using dashboards.
• Design KPI reporting processes to support established scorecards across operations teams.

• Coordinated end-to-end client service across all divisions while building strong client relationships, providing daily business support by implementing accurate book keeping, commercializing and training users on mobile money platform, and proactively identifying new business opportunities and channels for related products.

Notable Achievement

• 2013 - Awarded Innovative Yellow Star for re-engineering 3 processes improving turn-around-time by 30%