Rhoda Ofori

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Handled client correspondence and tracked records to foster office efficiency.
• Assisted coworkers and staff members with special tasks on daily basis

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.

• Performed routine clerical tasks by scanning, filing and copying documents.
• Maintained digital databases, physical files and area logs.
• Arranged conference rooms and facilities to prepare for meetings.
• Performed routine analysis and calculations to process data for internal reports.
• Frequently inspected production area to verify proper equipment operation.