Rhoda Mireku Ofosua

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Managing the daily disbursement of loans in the branch.
• Managing the daily transaction activities in the branch.
• Formulating a plan regarding re-structuring of the organisational structure,group members and the number of loan officers.
• Preparing of plans on weekly and monthly mandatory cash collateral and formulating a loan plan in the branch.
• Fixing the target of the branch's income and expenditure.

. Preparing the half year plan in advance for disbursing credit to the organized group.

. Group formation.

. Maintaining cash collateral and credit accounts forms on daily basis.

. Collection of weekly installment.

. Preparing of cash book.