Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
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Reynold Mikado

Assistant General Manager
Accra

Summary

I am a versatile Assistant General Manager with proven experience in overseeing daily store operations; an analytical problem solver with skill in managing teams to meet stringent objectives; personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. I am proficient in using independent decision-making skills and sound judgment to positively impact company success and dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Assistant General Manager

Esther Mikado Supermarket and Communications
Accra
12.2016 - Current

- Manage day-to-day operations of the store, including overseeing inventory management, stocking and ordering of products, and ensuring that customer service standards are met.

- Manage budgets, tracking expenses, and ensure that the store meets its revenue targets and profitability goals.

- Develop and implement sales and marketing strategies to increase customer traffic, promote products, and drive sales.

- Manage and lead a team of 11 employees, including hiring and training new employees, scheduling shifts, and conducting performance reviews

- Ensure that the store provides excellent customer service, resolving customer complaints and issues, and maintaining a positive reputation for the store in the community.

- Ensure that the store complies with all relevant laws, regulations, and policies related to retail operations, including labor laws, food safety regulations, and other legal requirements

Radio Network Optimization Engineer

Huawei Technologies
Accra
08.2015 - 09.2016

- Analyzed network performance metrics such as call drop rate, call setup success rate, and data throughput to identify areas of the network that need optimization.

- Optimized network parameters such as antenna tilt, power levels, handover thresholds, and frequency allocation to improve network performance and reduce interference.

- Identified and mitigated sources of interference that can degrade network performance, such as neighboring cells, co-channel interference, or adjacent channel interference.

- Worked with equipment vendors and suppliers to ensure that network hardware and software are configured and optimized for optimal performance.

- Strengthened communication skills through regular interactions with others.

- Worked effectively in fast-paced environments.

Education

Postgraduate Program - Data Science And Business Analytics

University of Texas At Austin (Online)
Texas, USA
08.2022 - 03.2023

Bachelor of Science - Telecommunications Engineering

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
09.2011 - 05.2015

High School Diploma -

Adisadel College
Cape-Coast, Ghana
09.2007 - 05.2011

Skills

    Python for Data Science

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Accomplishments

    Assistant Boys Prefect Adenta Community School

    Team Leader , Science and Math Quiz Team

    Youth Leader, Action Chapel International


Software

Python for Data Science

Jupyter Notebook

Google Colab

Microsoft Excel

Certification

Post Graduate Program in Data Science and Business Analytics , The University of Texas at Austin, McCombs School of Business

Timeline

Postgraduate Program - Data Science And Business Analytics

University of Texas At Austin (Online)
08.2022 - 03.2023

Assistant General Manager

Esther Mikado Supermarket and Communications
12.2016 - Current

Radio Network Optimization Engineer

Huawei Technologies
08.2015 - 09.2016

Bachelor of Science - Telecommunications Engineering

Kwame Nkrumah University of Science And Technology
09.2011 - 05.2015

High School Diploma -

Adisadel College
09.2007 - 05.2011
Reynold MikadoAssistant General Manager