Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
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RENETA DOWUONA-OWOO

WAITRESS
Accra,GHANA

Summary

A competent and creative individual with excellent communication skills, looking for a challenging job opportunity in this noble organization where my ability to use my skills, and to work as a team will be brought to bear to achieve the overall objectives of the organization. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

12
12
years of professional experience

Work History

President

National Union of, Monica's Senior High School
Mampong, GHAna
01.2012 - 01.2013
  • Supervised budgets and timelines, ensuring progress met project scope targets.
  • Spearheaded development and delivery of future product offerings based on in-depth market research.
  • Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
  • Kept accurate company records, upholding compliance with regulations and company policies.

Treasurer

Senior High School
Monica
01.2012 - 01.2013
  • SEMINARS ATTENDED
  • Participant of a C40 and Climate and Clean Air Coalition (CCAC) cities leadership workshop on waste management financing
  • This was to find strategic measures to finance waste management in Accra
  • (June 2019)
  • Participant of a “climate action, improved air quality and health in Accra: progress and challenge”
  • This was to discuss effective ways to improve the air we breathe
  • (May 2019)
  • Participant of a safety workshop with the Bloomberg Initiative for Global Road Safety, Accra; on effective communication strategies for enhanced enforcement
  • This was to enhance policing interaction with the media
  • (October 2018)
  • Participant of entrepreneurial seminar with LEC Africa, a foundation that seeks to improve the living standard of individuals through entrepreneurship
  • (October 2015)
  • Participant of leadership skills development program with the Anglican Young Peoples Association on ways to be a good leader
  • (February 2015)

WAITRESS

FIESTA RESIDENCES HOTEL
Accra, GHANA
03.2023 - Current
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Enforced social distancing policies to maximise safety of staff and customers.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Used upselling methods featuring specials to complement dishes.

Receptionist

FIESTA RESIDENCE
Accra, GHANA
10.2022 - 02.2023
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Reduced waiting times through effective time and resource management.
  • Updated client accounts and patient charts to maintain accurate and up-to-date files.

ACCRA METROPOLITAN ASSEMBLY
09.2018 - 07.2019
  • National Service with the, Resilience and Sustainability department
  • Assist the Surveillance Coordinator to abstract Police data using the road crash data/input form
  • Entry of abstracted road crash data into the computer using EpiInfo to ascertain the outcome of crashes on the roads
  • Assist in entering hospital data on road crash for Korle-Bu and Ridge hospital using EpiInfo to be analysed and to curb the high rate of crashes
  • Assist in entering data on E-waste
  • This data was forwarded to a team to assess how the burning of car parts affect the health conditions of those burning them
  • Drafting of invitation letters to different departments for referencing
  • Taking notes during stakeholder meetings and subsequently writing reports on them
  • Assisting in taking details of invitees during stakeholder meeting.

Vice president

National Union of Anglican Students, Koforidua Diocese
Koforidua, GHANA
01.2017 - 01.2018
  • Took active role in board meetings, deputising for President in their absence.
  • Determined methods of reducing costs, increasing revenues and improving overall company performance.
  • Oversaw various departments to achieve specific goals each year.
  • Represented organisation at relevant conferences, meetings and trade shows.

LEARNING OFFICE

INSTITUTE OF, Koforidua Technical University
06.2017 - 08.2017
  • Assisted in keeping safe documents that needed to be filed
  • Handled petty cash in an effective way and rendered accounts on it periodically
  • As the first point of contact, I ensured guests were received in a professional way with the appropriate customer relation skills
  • Minutes, guests' data and other assigned tasks were undertaken using Microsoft Access, Excel, Word and PowerPoint; which have enhanced my skills in their usage.

Treasurer

Anglican, Koforidua Diocese
Accra, GHANA
01.2016 - 01.2017
  • Executed legislative and financial policies to control treasury activities of company.
  • Trained new personnel in key departmental functions and protocol.
  • Documented and facilitated incoming and outgoing funds.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Prepared and submitted budgets and financial statements to management.

Education

Bachelor of Science Degree - Hospitality Management, food and beverage management

Marshalls University College
2022

HND - Secretaryship and Management Studies

Koforidua Technical University
2018

WASSCE - General Arts

St. Monica's Senior High School
2013

B.E.C.E -

New Hope Junior High School
2009

Skills

  • Ability to work under pressure
  • Confident communicator
  • Disciplined and tolerant
  • Ability to get assignments done in a smart manner
  • Good teamwork capabilities

Languages

English
Fluent

Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Career advancement

Timeline

WAITRESS

FIESTA RESIDENCES HOTEL
03.2023 - Current

Receptionist

FIESTA RESIDENCE
10.2022 - 02.2023

ACCRA METROPOLITAN ASSEMBLY
09.2018 - 07.2019

LEARNING OFFICE

INSTITUTE OF, Koforidua Technical University
06.2017 - 08.2017

Vice president

National Union of Anglican Students, Koforidua Diocese
01.2017 - 01.2018

Treasurer

Anglican, Koforidua Diocese
01.2016 - 01.2017

President

National Union of, Monica's Senior High School
01.2012 - 01.2013

Treasurer

Senior High School
01.2012 - 01.2013

Bachelor of Science Degree - Hospitality Management, food and beverage management

Marshalls University College

HND - Secretaryship and Management Studies

Koforidua Technical University

WASSCE - General Arts

St. Monica's Senior High School

B.E.C.E -

New Hope Junior High School

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