Rena Pokuaa Acheampong
Accra
Summary
Accomplished HR Assistant at UniCredit Ghana Limited, adept in human resources administration and conflict management. Streamlined hiring processes and enhanced employee satisfaction through effective communication and planning. Skilled in payroll processing and labor law, significantly improved orientation and training programs, contributing to a positive work environment.
Overview
6
6
years of professional experience
Work History
Human Resources Assistant
UniCredit Ghana Limited
2015.05 - 2019.06
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to improve productivity and performance.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Updated and maintained employee attendance records.
- Monitored and analyzed employee satisfaction survey results.
- Responded to employee inquiries regarding benefits and other HR topics.
- Assisted with creating employee handbooks and manuals.
- Conducted exit interviews with terminated employees.
Executive Assistant - Receptionist
UniCredit Ghana Limited
2013.05 - 2015.05
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Wrote reports, executive summaries and newsletters.
- Answered central telephone system and directed calls accordingly.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor Of Arts - Human Resource Management
Wisconsin International University College
Accra, Ghana05.2018
Skills
- HR policies
- Human resources administration
- Employee Relations
- Communication Management
- Labor law knowledge
- Payroll Administration
- Payroll Processing
- Conflict Management
- Effective Planning
Timeline
Human Resources Assistant
UniCredit Ghana Limited
2015.05 - 2019.06
Executive Assistant - Receptionist
UniCredit Ghana Limited
2013.05 - 2015.05
Bachelor Of Arts - Human Resource Management
Wisconsin International University College
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