Rena Mensima Wilson
Kumasi
Summary
Results-oriented Manager with a strong work ethic and a commitment to exceeding expectations. Skilled in fostering productive relationships and developing team capabilities in fast-paced environments. Demonstrates ownership and initiative to drive shared goals and enhance team performance.
Overview
4
4
years of professional experience
Work History
Manager
Providence House Hostel Services
12.2023 - Current
- Develop and implement strategic plans to achieve revenue targets and profitability goals.
- Increased hostel revenue by 20% through effective marketing strategies that increased clients.
- Implement cost-control measures to improve operational efficiency without compromising service quality
- Supervised staff including accounts clerk, porters, cleaners, security personnel, and driver to ensure operational efficiency.
- Supervise and ensure prompt execution of all maintenance works carried out by artisans who have been engaged to do so.
- Checked daily entries in books and prepared monthly SSNIT and GRA documents for timely payments.
- Launched employee welfare program that increased staff satisfaction.
Customer Care Service Clerk
Ghana Ports and Harbour Authority
09.2017 - 08.2018
- Increased client satisfaction through improved service protocol.
- Increased transit terminal efficiency by ensuring timely resolutions and reporting of complaints.
- Documented and escalated client complaints to relevant authorities for resolution.
- Tracked, computed, and reported daily truck stock to maintain operational readiness.
- Logged incidents and accidents during operations to ensure safety compliance.
- Recognized as Best National Service Person for 2017/2018 at GPHA Transit Terminal
Intern
Ledzokuku-Krowor Municipal Assembly
06.2016 - 08.2016
- Cross-checked planned projects against actual, ongoing, and completed projects to ensure alignment.
- Reported and analyzed opportunities, constraints, and challenges within the Municipality to inform decision-making.
- Examined completed and ongoing projects to identify lessons learned and areas for improvement.
- (Municipal Assembly)
Intern
Tema Development Corporation
06.2015 - 07.2015
- Compiled detailed reports to support land acquisition decisions
- Coordinated and structured site plans for development projects
- Collaborated with public entity on planning and development projects
Education
M.ED - Educational Planning and Administration
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana11-2025
MSc - Air Transportation and Aviation Management
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana11-2021
Bachelor of Science - Development Planning
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana07-2017
Cambridge Ordinary Level - West African Senior School Certificate Examination (WASSCE)
Akosombo International School
Akosombo05-2013
Skills
- Team player
- Effective communication
- Interpersonal skills
- Meticulous
- Resourceful
- Dependable
- Results-oriented
- Strategic planning
- Customer service
- Team leadership
- Operational efficiency
- Conflict resolution
- Brand management
- Negotiation
- Safety procedures
- Documentation and reporting
- Complex Problem-solving
- Budget control
- Revenue management
- Work prioritization
- Policy implementation
- Revenue growth
- Cost control
- Operations management
- Clear communication
- Marketing strategies
Telephone
0249690885
Personal Information
- Gender: Female
- Nationality: Ghanaian
References
- Dr. Eric Oduro-Ofori, Senior Lecturer- Planning Department, Kwame Nkrumah University of Science and Technology, 054 560 7442
- Prof. Dina Adei, Lecturer, Kwame Nkrumah University of Science and Technology, 0244871548, 0501349105
- Mr. Pobee-Mensah, Transit Terminal Manager, Ghana Ports and Harbours Authority, 0572103411, 0278390054
- Prof. Eric Apau Asante, Department of Educational Innovation in Science and Technology, E-learning Centre, Kwame Nkrumah University of Science and Technology, 020 816 3156
Birth
Winneba, 02/21/94
Responsibility Held
Assistant Girls’ House Prefect, Akosombo International School, 2012, 2013
Languages
English
Native
Native
Spanish
Beginner
A1
Accomplishments
Best National Service Person in Transit Terminal, Ghana Ports and Harbours (GPHA)
Timeline
Manager
Providence House Hostel Services
12.2023 - Current
Customer Care Service Clerk
Ghana Ports and Harbour Authority
09.2017 - 08.2018
Intern
Ledzokuku-Krowor Municipal Assembly
06.2016 - 08.2016
Intern
Tema Development Corporation
06.2015 - 07.2015
M.ED - Educational Planning and Administration
Kwame Nkrumah University of Science And Technology
MSc - Air Transportation and Aviation Management
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Development Planning
Kwame Nkrumah University of Science And Technology
Cambridge Ordinary Level - West African Senior School Certificate Examination (WASSCE)
Akosombo International School