REJOICE SERWAA FOBI
Kumasi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Human Resource Manager
Kumasi, Ghana
04.2012 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
MBCHB - Medicine And Surgery
Kwame Nkrumah University of Science And Technology
KumasiBachelor Of Science - Human Biology
Kwame Nkrumah University of Science And Technology
Kumasi,Ghana09.2022
West Africa Senior School Certificate Examination - General Science
Notre Dame Girls SHS
Sunyani, Ghana06.2019
Basic Education Certificate Examination -
Airport International School
Kumasi, Ghana06.2016
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Store Opening and Closing
- Money Handling
- Product Knowledge
- Relationship Building
- Store maintenance
- Phone Etiquette
- Fluent in Language
- Fashion sense
- Loss Prevention
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Decision-Making
- Basic Mathematics
- Store Policies and Procedures
- Speech Clarity
Accomplishments
- Led a team in organising and executing a series of events including watch night program, freshers’ service (NUBS), 2024
- Spearheaded the fund raising campaign that raised funds for church projects, showcasing my ability to mobilise and motivate others towards a common goal, 2022.
- Participated in a campus wide health awareness campaign, 2021 on topics such as breast cancer, cervical cancer
- Winner, National Science and Maths Quiz, Northern sector, 2019.
- Overall best student for two consecutive years, 2017 snd 2018
- Overall best student, Airport International School, 2016
- Outstanding Lady teen, Baptist Church, 2015
- Led the girls sports team to win the inter-school football competition in the area, 2014
Interest
- Reading
- Travelling
- Volunteering
- Listening to music
- Cooking
- Singing
EXPERIENCES
- Member, Vetting and Handing Over committe (NUbS-KATH), 2024
- Planning Committee member, Judah Praise, 2024
- Member, FGMSA, mid-year congress 2024
- Volunteer, Health Screening programme (KNUST-MSA),2023
- Volunteer, KNUST MSA Health Screening Programme, 2023
- Participant, outreach program (NUBS), 2023
- Member, publicity committee, Quagmire of Wisdom,2023
- Volunteer, Community Health Services,2022
- Participant, Baptist Youth Camp, 2022
- Contestant, National Science and Math Quiz, 2019
- Member, Outreach (NUBS-KNUST), 2022
PORTFOLIOS
- General Secretary, National Union of Ghana Students, 2024
- General secretary, Surgical Hub, 2024
- Vice President, Teens ministry, Kingsway Baptist Church, 2022
- Publicity rep, NUBS, 2022
- Shepherd, NUBS, 2021
- President, Young Christian Students, 2018
- Head Girl, Airport International School, 2015
Additional Information
rejoicefobi@gmail.com
0597641053
P.O Box 4463, Adum
Languages
English Language
Bilingual or Proficient (C2)
Ghanaian language (Twi)
Bilingual or Proficient (C2)
French
Beginner (A1)
Certification
- MBCHB Medicine and Surgery Kwame Nkrumah University of Science and Technology, 2025
- Bachelor of Human Biology - Kwame Nkrumah University of Science and Technology, 2022
- Contestant - National Science and Maths Quiz, 2019
- West African Senior School Certificate Examination - Notre Dame Girls SHS, 2019
- Basic Education Certificate Examination, Airport International School, 2016
- Outstanding Teen Lady, Baptist Church, 2015
Timeline
Retail Sales Associate
Human Resource Manager
04.2012 - Current
MBCHB - Medicine And Surgery
Kwame Nkrumah University of Science And Technology
Bachelor Of Science - Human Biology
Kwame Nkrumah University of Science And Technology
West Africa Senior School Certificate Examination - General Science
Notre Dame Girls SHS
Basic Education Certificate Examination -
Airport International School