Reindorf Sarfo
Accra
Summary
Detail-oriented computer operations team member with solid background in setting up, monitoring and maintaining computing systems. Keep programs running smoothly with regular attention to updates and operational requirements. Collect, organize and report on specific data. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MIS Assistant
Glico Pension Company LTD
11.2022 - 10.2023
- Collaborated with project teams to verify solution capacity to deliver positive user experiences
- Helped users remotely by telephone, email and chat
- Assisted with testing and debugging of new programs
- Identified and addressed errors and equipment failures quickly, maintaining performance
- Enter commands into computer terminal to operate peripheral equipment
- Prepared daily and weekly reports, including compiling, entering and organizing data.
IT Assistant
AmaLiTech Ghana
06.2020 - 08.2020
- Supported improvements to IT infrastructure, processes and performance by suggesting forward-thinking enhancements
- Detected network intrusions with regular assessments and log reviews
- Assisted with installing, configuring and maintaining workstations
- Compiled information and prepared polished, tech-savvy presentations for IT department team.
Front Desk Clerk
AGA Health Foundation.
07.2019 - 08.2019
- Managed smooth check-outs with polished charge explanations, payment collection and authentication of service
- Handled guest and patient questions with expert knowledge of hospital services, packages and schedules
- Upheld strict security standards, monitoring entrances and all property visitors
- Delivered unparalleled service by smoothly anticipating and meeting guest and patient needs
- Kept impeccable administrative and verified transactions and updated records
- Answered phones, recorded messages and transferred calls to designated staff.
Education
TESOL - 120-Hour TESOL /TEFL Certificate
World Tesol Academy
Online, UK12.2023
Diploma - Network Administration
Open Labs Ghana (NIIT)
Accra, Ghana08.2023
Higher National Diploma - Information Technology
Takoradi Technical University
Takoradi, Ghana11.2021
Skills
- Technical Solutions
- Network Configuration
- Data Analysis
- Technical Consulting
- Technical Guidance
- Customer Service
- Technical Troubleshooting
- Time Management
- Attention to Detail
Languages
English
Spanish
References
REFEREE Will be immediately available upon request.
Certification
- CompTIA A+ Technician
- Network Administration, OpenLabs Ghana (NIIT) - 1 year
- Information Technology - 3 years
Timeline
MIS Assistant
Glico Pension Company LTD
11.2022 - 10.2023
IT Assistant
AmaLiTech Ghana
06.2020 - 08.2020
Front Desk Clerk
AGA Health Foundation.
07.2019 - 08.2019
TESOL - 120-Hour TESOL /TEFL Certificate
World Tesol Academy
Diploma - Network Administration
Open Labs Ghana (NIIT)
Higher National Diploma - Information Technology
Takoradi Technical University
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