Reginald Marfo
Accra
Overview
8
8
years of professional experience
Work History
Operations Assistant
Ernest Chemists Limited
Accra
09.2017 - Current
- Assisted management in making important decisions by collecting, organizing, and modeling data.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Coordinated logistics for product distribution, improving delivery efficiency.
- Supported sales team with operational insights and assistance in closing deals.
- Answered phones and routed voicemails to respective employees.
- Maintained positive working relationship with fellow staff and management.
- Troubleshot equipment problems, performed preventative maintenance, and scheduled needed repairs.
- Trained new staff members on company policies related to operations management.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Organized and maintained records of daily transactions and other operational data.
- Prepared conference rooms for meetings and took minutes.
- Performed quality assurance checks on products before they were delivered out to customers.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Developed customer service policies, procedures and standards for operational teams.
- Worked closely with other departments on special projects.
- Managed inventory levels, ensuring optimal stock at all times.
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
- Broke down boxes for garbage and recycling.
- Assisted with customer requests and answered questions to improve satisfaction.
- Help offload boxes if there are items from the warehouse truck.
Education
High School Diploma -
Oti Boateng Senior High School
Easten Region - Koforidua05-2014
Skills
- Data analysis
- Logistics coordination
- Inventory management
- Employee training
- Quality assurance
- Customer service
- Record keeping
- Team collaboration
- Problem solving
- Operational efficiency
- Interpersonal communication
- Professional and mature
- Customer support
- Staff supervision
- Supply restocking
- Report writing
Languages
Twi
First Language
English
Advanced (C1)
C1
Timeline
Operations Assistant
Ernest Chemists Limited
09.2017 - Current
High School Diploma -
Oti Boateng Senior High School