Reginald Marfo

Operations Assistant

Ernest Chemists Limited

Accra

09.2017 - Current

Assisted management in making important decisions by collecting, organizing, and modeling data.
Assisted with training of new employees, offering constructive feedback on completion of job tasks.
Coordinated logistics for product distribution, improving delivery efficiency.
Supported sales team with operational insights and assistance in closing deals.
Answered phones and routed voicemails to respective employees.
Maintained positive working relationship with fellow staff and management.
Troubleshot equipment problems, performed preventative maintenance, and scheduled needed repairs.
Trained new staff members on company policies related to operations management.
Supervised day-to-day facility operations in accordance with set policies and guidelines.
Organized and maintained records of daily transactions and other operational data.
Prepared conference rooms for meetings and took minutes.
Performed quality assurance checks on products before they were delivered out to customers.
Provided assistance in troubleshooting any technical issues that arose during daily operations.
Developed customer service policies, procedures and standards for operational teams.
Worked closely with other departments on special projects.
Managed inventory levels, ensuring optimal stock at all times.
Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
Broke down boxes for garbage and recycling.
Assisted with customer requests and answered questions to improve satisfaction.
Help offload boxes if there are items from the warehouse truck.