Regina Adukwei Adotey
P.O.BOX 545 Nungua, Accra,AA
Summary
Dedicated, adaptable and organized Candidate with excellent leadership and communication skills and a history of meeting company goals using consistent and organized practices. Skilled at working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Assistant Admin Manager (Voluntary Service)
Ghana Heath Service, Tema Metro Health Directorate
08.2023 - 12.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
Entrepreneur
Self-employed
01.2021 - 12.2022
- Established a successful restaurant and bar startup by researching market opportunities, creating a business plan, and self-funding it.
- Successfully grew the business single-handedly, and within a year I had three employees.
- Increased my business revenue by implementing innovative marketing strategies in my area of operation and expanding the product offerings on my menu.
- Improved customer satisfaction with exceptional project management skills and timely delivery of food and drinks for customers.
- Secured catering contracts with businesses and individuals for the supply of food for lunch and special occasions.
- Optimized supply chain processes for increased efficiency, cost reduction, and better inventory management.
Administrative Manager
Henacent Company Limited
01.2017 - 12.2020
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with the timely completion of all essential administrative tasks and responsibilities.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for the company database.
- Greeted visitors, employees, and clients politely and professionally for excellent reception service.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Oversaw office inventory activities by ordering and requisitions, stocking, and receiving shipment.
National Service Person
Ministry Of Gender, Children And Social Protection
09.2015 - 08.2016
- Assisted with the acquisition, distribution, and storage of supplies.
- Adhered to quality and service standards to support operational goals.
- Defined problems, collected data, established facts, and validated conclusions.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
- Improved public speaking abilities through leading presentations and briefings during service activities.
- Gained hands-on administrative experience, broadened my skillset, and increased my overall employability.
Voluntary Assistant
Lekma Hospital,
09.2013 - 08.2015
- Filled out and submitted client insurance claim forms.
- Obtained and maintained client personal.
- Maintained confidential records to protect client health data.
Education
Bachelor of Commerce - Management Studies
University of Cape Coast
Cape Coast, Ghana03.2021
Higher National Diploma - Purchasing And Supply
Accra Polythenic
Accra, Ghana06.2015
Skills
- Strategic Planning
- Critical Thinking
- Multitasking
- Customer Service Management
- Human Resource Management
- Operations Management
- Negotiation
- Verbal and Written Communication
- Team Leadership
- Microsoft Office Suite
Languages
German
Intermediate (B1)
Timeline
Assistant Admin Manager (Voluntary Service)
Ghana Heath Service, Tema Metro Health Directorate
08.2023 - 12.2023
Entrepreneur
Self-employed
01.2021 - 12.2022
Administrative Manager
Henacent Company Limited
01.2017 - 12.2020
National Service Person
Ministry Of Gender, Children And Social Protection
09.2015 - 08.2016
Voluntary Assistant
Lekma Hospital,
09.2013 - 08.2015
Bachelor of Commerce - Management Studies
University of Cape Coast
Higher National Diploma - Purchasing And Supply
Accra Polythenic
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