REGINA XORVEY AMEKU
GREATER –ACCRA REGION
Summary
Dedicated Operations Manager skilled in establishing Key performance indicators and directing day-to-day operations. Known for fostering teamwork and enhancing productivity through strategic training initiatives. Committed to achieving business goals while maintaining high customer satisfaction.
Overview
12
12
years of professional experience
Work History
Operations Manager and Account Clerk
OPHIASARE ENTERPRISE
01.2021 - Current
- Monitored team performance, identifying areas for improvement and implementing effective training programs.
- Established key performance indicators (KPIs) to track operational success and drive continuous improvement.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed filing systems for invoices, receipts, and financial documents to enhance accessibility.
- Provided administrative support during audits by organizing financial documents and records.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
Intern
FYSSO GHANA
02.2019 - 03.2019
- Assisted in the coordination of project timelines and deliverables to ensure on-time completion.
- Compiled and organized project documentation for easy access and reference by team members.
- Participated in team meetings to provide updates on project status and discuss strategies for improvement.
- Performed data entry tasks to maintain accurate records and documentation for various projects.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Analyzed company's expenditures and developed financial models.
Customer Service Officer
GROUP NDUOM BANK
01.2018 - 12.2018
- Assisted customers with account inquiries and transactions to ensure smooth banking experiences.
- Promoted various banking products and services to customers, increasing overall sales.
- Documented customer interactions and feedback for quality assurance and service improvement.
- Educated customers on bank policies and procedures to promote understanding and compliance.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Managed daily operations of the Customer Service Department.
- Followed up on emailed or web-submitted customer inquiries within standard response.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Answered incoming calls and emails, providing frontline customer support with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Women’s Commissioner (WOCOM)
PEREZ campus ministry
07.2014 - 07.2016
- Coordinated volunteer efforts for campus events, enhancing participation and support from the community.
- Managed budgeting processes for programs, ensuring effective allocation of resources.
- Led team meetings to discuss goals, progress, and strategies for future initiatives.
- Held regular meetings with constituents to discuss local issues and concerns.
Account Officer
National Health Insurance Scheme
06.2015 - 08.2015
- Matched orders with invoices and recorded required information.
- Provided support during audits by organizing relevant financial documentation and records.
- Maintained accurate record keeping of all financial transactions.
- Organized filing system for account documents such as invoices, receipts.
- Maintained accurate records of financial transactions.
- Received and recorded cash, checks and transfers.
- Performed bookkeeping and accounting consulting services.
- Checked postings and documents for correctness, accuracy and proper coding.
Account Officer
National Health Insurance Scheme
06.2014 - 08.2014
- Cross-Checking invoices with payment and expenses to ensure accuracy.
- Maintained accurate record keeping of all financial transactions.
- Organized filing system for account documents such as invoices, receipts.
- Conducted audits of expense claims and other documents as required.
- Responded promptly to customer queries related to their accounts.
- Maintained accurate records of financial transactions.
Secretary
National Association of local Authorities of Ghana
- Managed daily office operations, ensuring smooth communication and workflow.
- Handled incoming correspondence, ensuring prompt and accurate responses.
- Maintained comprehensive filing systems for both physical and digital documents.
- Conducted data entry tasks, ensuring accuracy and timely updates to databases.
- Executed clerical tasks, including photocopying, scanning, and preparing documents.
- Maintained a positive and professional office environment, supporting staff and management.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Scheduled meetings and sent invitations specifying time and location.
- Handled confidential documents with discretion.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
HND - Accountancy
Cape Coast Technical University
Central 10.2013 - 01/2016
WASSCE -
Akatsi Senior Secondary School.
Skills
- Honesty
- Integrity
- Teamwork
- Excellent communication
- Continuous Improvement
- Report writing skills
- Operational strategy
- Performance monitoring
Continuous Professional Development
- GN mobile money (GNMM) representative workshop, Cape Coast, 08/29/2018 - 08/30/2018
- WASSCE scripts Checking, Sogakope Centre, 07/2019
Languages
- English
- Ewe
- Twi
References
- Mr. Philip Abusah, Executive Director, Education Ghana, 0557630111, abusah@aduteengh.org
- Mr. Tsitsia Justice Senyo, Finance Officer, National Association of Local Authorities of Ghana - NALAG, 0244601313
Hobbies and Interests
- Reading
- Socializing
Keys For Success
- Honesty
- Integrity
- Teamwork
- Excellent communication
- Continuous Improvement
- Report writing skills
Leadership Experience
Perez Campus Ministry, Women’s Commissioner (WOCOM), 07/2014, 07/2016
Hobbies
- Reading
- Socializing
Timeline
Operations Manager and Account Clerk
OPHIASARE ENTERPRISE
01.2021 - Current
Intern
FYSSO GHANA
02.2019 - 03.2019
Customer Service Officer
GROUP NDUOM BANK
01.2018 - 12.2018
Account Officer
National Health Insurance Scheme
06.2015 - 08.2015
Women’s Commissioner (WOCOM)
PEREZ campus ministry
07.2014 - 07.2016
Account Officer
National Health Insurance Scheme
06.2014 - 08.2014
HND - Accountancy
Cape Coast Technical University
10.2013 - 01/2016
Secretary
National Association of local Authorities of Ghana
WASSCE -
Akatsi Senior Secondary School.