Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Regina Owusu

Sunyani

Summary

Organized Administrator with experience in facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Demonstrated expertise in project and document management.

A dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

3
3
years of professional experience

Work History

Cash In Transit Teller

Mon-Tran
04.2024 - Current
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

HEALTH ADMINISTRATIVE OFFICER AND RECORDS (OPD) (NATIONAL SERVICE)

SUNYANI TEACHING HOSPITAL
10.2022 - 10.2023
  • Prepared stocks and bookkeeping for all transactions
  • Reported on daily sales and expenditures to the General Manager
  • Developed strategies to improve customer service
  • Advertised the company and increased publicity
  • Strategically addressed all customer complaints
  • Developed strategies to increase daily hospital attendance
  • Chaired stakeholders' meetings and solicited ideas to improve customer service
  • Studied consumer trends and increased hospital attendance
  • Spearheaded the hospital purchase orders and transactions at the bank.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.

ATTACHMENT AT ABSA BANK SUNYANI BRANCH

Absa Bank
10.2021 - 01.2022
  • Creating accounts for customers
  • Providing the necessary information to customers
  • Developed and executed strategies to grow the bank's loan portfolio, expanding business opportunities.
  • Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.

Education

No Degree - Basic Banking, Customer Service & Fraud Awareness

Mon-Tran Training Certification
Accra, Ghana
03.2024

BSC RESOURCE ENTERPRICE AND ENTERPRENEURSHIP - Finance And Economics

University of Energy And Natural Resources
Sunyani
12.2022

Skills

  • Critical thinking
  • Computer skills proficient with Microsoft office system
  • Judgement and Decision-Making
  • Social Perceptiveness
  • Complex Problem-Solving
  • Organizational Skills
  • Documentation and control
  • Data Acquisition

Accomplishments

  • Single-handedly reduced client complaints to zero at Sunyani Regional Hospital.

Languages

English
Bilingual or Proficient (C2)
Twi
Bilingual or Proficient (C2)

References

  • Prof Emmanuel Marfo, Dean of Students at school of Arts and social sciences, University of Energy and Natural Resources. Emmanuel.marfo@uenr.edu.gh, 0202419370/0555656580.
  • Mr. Emmanuel Boahen, lecturer(HOD), Emmanuel.boahen@uenr.edu.gh

Timeline

Cash In Transit Teller

Mon-Tran
04.2024 - Current

HEALTH ADMINISTRATIVE OFFICER AND RECORDS (OPD) (NATIONAL SERVICE)

SUNYANI TEACHING HOSPITAL
10.2022 - 10.2023

ATTACHMENT AT ABSA BANK SUNYANI BRANCH

Absa Bank
10.2021 - 01.2022

No Degree - Basic Banking, Customer Service & Fraud Awareness

Mon-Tran Training Certification

BSC RESOURCE ENTERPRICE AND ENTERPRENEURSHIP - Finance And Economics

University of Energy And Natural Resources

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Regina Owusu