Regina Okpoti-Handel

• my functions include the following;

• Ensuring the bank's policy on all operational issues is strictly adhered to.

• Ensuring timely posting and authorization of transactions relating to internal and external account transfers, clearing cheques, and investments

• Ensuring prompt/proper booking of investment.

• Ensuring proof of all GL accounts are prepared and balanced twice monthly and all long outstanding items are promptly investigated and regularized

• Ensuring that all income due to the branch is appropriately recognized with a view to maximizing the branch's profitability

• Analysis of Expense with respect to determining variance with budget/reasons for variance

• Liaising with Cash Management department on cash related issues.

• Ensuring the branch operates within the approved vault limit

• Prompt resolution of customers' complaints and dissatisfactions.

. General administration of the branch.

• Process cash and over-the-counter Operations
• Process cash deposits and withdrawals
• Collection, preparation & processing cheque deposits
• Collection & processing of internal and external(ACH) transfer orders
• Process and give back unpaid cheques to customers
• Collection and processing cheque books enquiries.
• Processing outward clearing cheques.
• Print Bank statement for customers
• ATM Operations/Reconciliation
• Processing of Bankers Draft, / Bankers payment Orders.
• Preparing and balancing GL proofs maintained by the branch
• NLA credit and pay
• E-zwich payment
• MTN mobilemoney transactions
• Western union payment
• MoneyGram payment
• Wari transfer payment
• Forex transactions
• E-zwich payment
• Ensure good execution of cash and over-the-counter Operations
• Implement and check commissions for manual operations
• Contribute to find causes and solutions to customer complaints
• Cross selling and referring prospects to Relationship Officers
• Inform and propose Product to customers and ensure pre-sale
• Coordinated with other team members to manage peak hours effectively.
• Promoted bank services through active engagement with customers, increased product awareness.
• Resolved customer complaints swiftly, improved overall customer experience.

• As a backup to the Customer Service Manager, I have acted on numerous occasions, In acting as the customer service manager, my functions included the following;
• Ensuring the bank's policy on all operational issues is strictly adhered to.
• Ensuring timely posting and authorization of transactions relating to internal and external account transfers, clearing cheques, and investments
• Ensuring prompt/proper booking of investment.
• Ensuring proof of all GL accounts are prepared and balanced twice monthly and all long outstanding items are promptly investigated and regularized
• Ensuring that all income due to the branch is appropriately recognized with a view to maximizing the branch's profitability
• Analysis of Expense with respect to determining variance with budget/reasons for variance
• Liaising with Cash Management department on cash related issues
• Ensuring the branch operates within the approved vault limit
• Prompt resolution of customers' complaints and dissatisfactions
• Streamlined processes for improved team efficiency.
• Facilitated staff development with ongoing training initiatives.
• Fostered a supportive environment through active team management.
• Raised company reputation with high-quality customer care.
• Demonstrated leadership skills in managing diverse teams.

• As a customer service officer, my functions included the following:
• Strictly adheres to the bank's policy on account opening requirements
• Ensuring that banks policies on incomplete documentation are adhered to while outstanding are promptly regularized.
• Maintaining records of transactions relating to the following items
• Off cycle statement
• Stop payment order
• Closed accounts
• Reactivation of dormant accounts
• Issuance of cheque books
• Issuance of counter cheques
• Processing Returned cheques.
• ATM card distribution
• Account Opening
• Generating daily/weekly report on number of accounts opened
• Ensures all information on customers' account with the Bank is kept confidential at all times
• Liaised between customers and management for effective resolution of issues.
• Followed company guidelines to ensure consistent quality of service.
• Conducted regular follow-up calls for improved customer retention rates.
• Maintained up-to-date knowledge about products and services, assisting in informed decision making.
• Utilised strong communication skills for handling customer complaints effectively.

• As a cash officer my functions included the following;
• Ensures cash is kept within the approved vault insurance limit
• Maintain adequate Vault cash Register and proper records
• Adequate supervision of the Tellers and Bulk Tellers and to bring about service excellence, and to secure environment devoid of fraud
• Assists posting Tellers to resolve cash balancing problems
• Liaise with Cash Management department on cash related issues
• Balanced cash drawers at the end of each day, ensuring accuracy in financial records.
• Promptly addressed discrepancies in accounts, maintaining high-levels of fiscal responsibility.

• As a teller my functions included the following;
• Ensure that the bank's policy on making payment and receiving deposits are strictly adhered to
• Ensure timely posting of tickets and authorization (where necessary) of transactions
• Ensure all cash receipts are counted to ascertain correctness, guard mutilated notes and counterfeits
• Handling all duties with diligence and to ensure prompt balancing at the close of business
• Ensures overage or shortage recorded at the close of business are properly investigated/declared
• Ensure proper documentation and completion of records concerning funds received and paid as well cash exchanged with other tellers
• Properly manage the till box and also keep balance within the bank's standard limit in the till box overnight.
• Performed regular audits on transactional activities, maintained high level of accuracy.
• Escalated complex issues to management in a timely manner for prompt resolution.
• Maintained confidentiality of client information, ensured compliance with data protection regulations.
• Promoted bank services through active engagement with customers, increased product awareness.
• Followed all bank procedures during transactions for operational excellence.
• Identified opportunities for cross-selling bank products, boosted sales performance.