Regina Abban
Accra,
Summary
From a young age, I have always been drawn to understanding the relationship between the human mind and body and my zeal to provide support to those in need. This interest has led me towards a career where I can merge my passion for caregiving with my aspiration to become a Clinical Psychologist. Quick learner offering several years of experience in roles where the need to work closely with other people, follow strict rules and procedures, and demonstrate care and empathy have been required. Effective at making my clients live independently and comfortable.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Coordination Center Operator
West African Rescue Association affiliated with International SOS
07.2021 - Current
- Handled phone calls and email inquiries professionally to provide excellent customer service.
- Ensured prompt and thorough resolution of client inquiries, resulting in increased customer satisfaction.
- Succeeded in seamlessly organizing client appointments encompassing a wide range of medical services including GP, Specialist, Occupational Health Medicals, Laboratory/diagnostics investigations as well as vaccinations within our clinics and third-party facilities.
- Managed the coordination of both emergency and non-emergency ground ambulance dispatches, as well as air and ground medical evacuations, including medical escort missions on commercial flights.
- Kept track of the performance and safety of paramedics and escort doctors on long distance missions.
- Coordinated patient admissions at receiving facilities if third-party facility admissions are needed.
- Maintained regular communication with patients following their outpatients and specialist appointments at external facilities, ensuring closure of all files and addressing any additional needs for support or assistance.
Caregiver and Volunteer
Databank Foundation (Accra Psychiatric Hospital - Children's Ward, from 2019-2020) and Private Homes
10.2019 - Current
- Assist with individual personal care needs, such as bathing, dressing, feeding, and other personal hygiene needs.
- Maintain a safe and clean environment for clients, reducing risks, and ensuring optimal health outcomes.
- Accompany clients for recreational activities to boost their mental stimulation.
- Document records of patient progress of care and areas requiring further attention from healthcare professionals.
- Ensure accurate dosage and timely administration of prescribed medications for optimal effectiveness.
- Monitor vital signs regularly, maintain records, and report abnormalities or changes in patients' health status to medical professionals.
- Maintain a strong commitment to uphold patient dignity, privacy, and autonomy in all areas of care provision.
- Support them in moving around and exercising.
- Provide companionship, care, and emotional support.
- Perform light housekeeping duties.
National Service Personnel
Korle Bu Teaching Hospital - Obstetrics and Gynecology, (Biostatistics Unit) / Psych Corps
09.2020 - 08.2021
- Managed the booking process for antenatal and postnatal reviews of patients.
- Supported accurate record-keeping by gathering and categorizing ward state information on admissions, discharges, patient mortality, and absconders for comprehensive statistical reporting.
- Collected patient folders and analyzed doctors' diagnoses to create statistical reports for the hospital.
- Enhanced customer service relations.
- Organized and maintained data in suitable storage locations.
Education
Bachelor of Arts - Psychology And Information Studies
University of Ghana-Legon
Accra, Ghana08-2020
Senior High School -
Accra Girls' Senior High School
Accra, Ghana05-2016
Junior High School -
Most Holy Hearts School
Accra, Ghana06-2013
Skills
- Excellent communicator
- Attention to details
- Punctuality
- Patience
- Flexible and Adaptable
- Physical stamina
- Repetitive task
- Competent domestic skills
- Time Management
- Problem solving
- Telephone and email handling
- Compassionate and Empathetic
- Optimistic
- Microsoft Office Suite
Certification
- Domiciliary Care Support Worker (2024)
- Emergency First Aid, CPR and AED Training (2024)
- Fire Safety Training (2024)
- Customer Service Training (2023)
- Basic Life Support (BLS) Training (2023)
Languages
Twi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Medical Coordination Center Operator
West African Rescue Association affiliated with International SOS
07.2021 - Current
National Service Personnel
Korle Bu Teaching Hospital - Obstetrics and Gynecology, (Biostatistics Unit) / Psych Corps
09.2020 - 08.2021
Caregiver and Volunteer
Databank Foundation (Accra Psychiatric Hospital - Children's Ward, from 2019-2020) and Private Homes
10.2019 - Current
Bachelor of Arts - Psychology And Information Studies
University of Ghana-Legon
Senior High School -
Accra Girls' Senior High School
Junior High School -
Most Holy Hearts School
- Domiciliary Care Support Worker (2024)
- Emergency First Aid, CPR and AED Training (2024)
- Fire Safety Training (2024)
- Customer Service Training (2023)
- Basic Life Support (BLS) Training (2023)
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