Reena Asante
Accra
Overview
18
18
years of professional experience
Work History
Digital officer
Standard Chartered Bank Ghana
02.2019 - Current
- Attendance to customer query requests and complaints;
- Delivering quality service to customers whilst projecting a professional and warm image;
- Introducing self-service channels to customers and providing assistance to customers to sign-up on these services;
- Assisting in sales generation activities via tele-consulting, in branch tag-ons and referrals;
- Migration of counter transactions to self-service channels and demonstration of usage;
- Increasing usage of self-service delivery channels and providing assistance in queue management at transaction counters;
- Reaching out to customers for account opening;
- Ensuring compliance with guidelines and procedures on cross-border account opening referrals issued by group business and operations risk;
- Controls and procedures on know your customer and customer diligence to address money laundering prevention and compliance;
- Guidelines for submission of suspicious transaction reports issued by the Legal and Compliance/Money Laundering Prevention Officer
Branch Sales & Service Executive
Standard Chartered Bank Ghana
01.2015 - 12.2018
Customer Service Officer
Standard Chartered Bank Ghana
06.2009 - 12.2014
Branch Assistant
Standard Chartered Bank Ghana
10.2007 - 05.2009
Timeline
Digital officer
Standard Chartered Bank Ghana
02.2019 - Current
Branch Sales & Service Executive
Standard Chartered Bank Ghana
01.2015 - 12.2018
Customer Service Officer
Standard Chartered Bank Ghana
06.2009 - 12.2014
Branch Assistant
Standard Chartered Bank Ghana
10.2007 - 05.2009