Summary
Overview
Work History
Education
Skills
Personal Skills And Attributes
Formal Trainings Attended
References
Hobbies and Interests
Timeline
Generic

REDEEMER AMMAMOO

Nyaniba Estates, Accra

Summary

Redeemer Ammamoo is a self-motivated, and results-driven individual, with great interpersonal skills. With thirteen (13) years’ banking experience, of which over a decade has been spent at Access Bank, Redeemer has demonstrated the true Access brand personality, with the sole dedication to projecting Access Bank values and culture.

Overview

21
21
years of professional experience

Work History

Branch Services Head

Access Bank (Ghana) Plc
07.2015 - Current
  • Provide general leadership and direction for branch.
  • Instill and promote Access culture in branch staff.
  • Ensure effective / efficient implementation of bank policies.
  • Supervise vault administration.
  • Ensure proper documentation of all transactions and authorize transactions within approval limits.
  • Branch Expense administration.
  • Assist in managing and administering of branch balance sheet to ensure profitability.
  • Supervise staff to ensure excellent service delivery to customers.
  • Perform random batch checking of transactions by subordinates and query exceptional transactions.
  • ATM Custodian.
  • Review General Ledger and ATM reconciliations.
  • Supervising account opening and documentation.

Branch Services Head Back-up

Access Bank (Ghana) Plc
07.2013 - 07.2015
  • Ensure effective / efficient implementation of bank policies at branch.
  • Supervise administration of vault through effective treasury management.
  • Ensure proper documentation of all transactions and authorize transactions within approval limits.
  • Supervise staff to ensure excellent service delivery to customers.
  • Perform random batch checking of transactions by subordinates and query exceptional transactions.
  • ATM Custodian.
  • Review General Ledger and ATM reconciliations.
  • Supervise account opening and documentation.
  • Supervise tellers and customer care officers.

Customer Service Officer

Access Bank (Ghana) Plc
04.2012 - 07.2013
  • Account opening and documentation.
  • Attend to customer enquiries and complaints.
  • Issuing of ATM cards and electronic banking products to customers.
  • Receiving and processing customer standing orders.
  • Update and Maintenance of customer information in Core Banking application.

Teller

Erstwhile Intercontinental Bank Ghana Ltd
05.2011 - 04.2012
  • Processing cash deposits and withdrawals.
  • Processing remittances and money transfers.
  • Processing outward clearing cheques.
  • Processing utility and school fees collections.
  • Mobilizing and preparing excess vault cash for repatriation to Cash Management Unit.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

National Service

Ledzokuku Krowor Municipal Office of Ministry of Food and Agriculture
08.2010 - 07.2011
  • Demarcate and Share Municipal Map among Agric Extension Officers.
  • Supervise and monitor performance of Agric Extension Officers.
  • Writing Agric Project Proposals.
  • Gather and input Agric data and make projections.
  • Preparation of quarterly and annual reports.
  • Field work and visits.

Legal Administrator and Alternate Dispute Resolution (ADR) Apprentice

Regent Law Firm/ Dispute Resolution Professionals Ltd
01.2011 - 05.2011
  • Personal assistant to lead partner of law firm.
  • Attending to clients’ basic legal enquiries.
  • ADR and Legal apprentice.
  • Filing of motions and affidavits in court.
  • Attending to administrative duties at court and ADR sessions.
  • Research, trial preparations and create document drafts for court use.

Asst Editor and Script Analyst, School Magazine

St. Thomas Aquinas Secondary School
07.2003 - 05.2004
  • Conducted editorial meetings with colleague students editors to review proposed publication suggestions.
  • Drafted assignment and style guidelines for student volunteers of project.
  • Develop content for school magazine.
  • Proofread, edited and evaluated draft and final copy to verify content aligned with established guidelines.
  • Developed strong working relationships with student writers to provide guidance on improving their writing skills and article content.
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Assisted to develop and maintain editorial standards for content.
  • Managed article submissions from student contributors, providing feedback and revisions as necessary for publication readiness.
  • Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.

Education

Associate Chartered Institute of Banking (ACIB) -

Chartered Institute of Banking
East Legon, Accra
02.2024

Bachelor of Arts - Sociology With Philosophy- First Class Honours

University of Ghana.
Legon, Accra.
05.2009

Senior Secondary Certificate Examinations-Business Studies (Accounting, Management And Economics) -

St. Thomas Aquinas Senior High School
Cantonments, Accra
05.2004

Skills

  • Leadership skills
  • Good oral and written communications skills
  • Critical thinking and Analytic skills
  • Working knowledge of Banking laws and Regulation
  • Attention to detail

Personal Skills And Attributes

  • Self-motivated and results-oriented individual
  • Good literature skills
  • Detail oriented.
  • Leadership skills
  • Good organizing and planning skills
  • Good Interpersonal skills
  • Critical thinking and Analytic skills


Formal Trainings Attended

  • Data Analytics.
  • Enterprise Design Thinking Practitioner by IBM.
  • Supervising Others by Alison.
  • Legal and Regulatory Compliance of Banks in Ghana at Ghana Banking College -a one week course on all the laws that govern the operation of Banks in Ghana.
  • Crafting Exceptional Customer Experience.
  • A two-day training on Crafting Exceptional Customer Experience organized by Project Realization Ltd for Access Bank (Ghana) Plc.
  • Training on Customer Service, Conflict Resolution and Negotiation, organized by TD Global Solutions for Access Bank (Ghana) Plc.

References

  • Martin Nwosu (Esq), Lawyer, Notary Public and ADR Professional, 0277540640
  • Freda Mahama, Head - Treasury Operations, Access Bank (Ghana) Plc., Head Office-Osu, Accra, 0244977362

Hobbies and Interests

  • Writing Poetry
  • Reading and Public speaking
  • Football

Timeline

Branch Services Head

Access Bank (Ghana) Plc
07.2015 - Current

Branch Services Head Back-up

Access Bank (Ghana) Plc
07.2013 - 07.2015

Customer Service Officer

Access Bank (Ghana) Plc
04.2012 - 07.2013

Teller

Erstwhile Intercontinental Bank Ghana Ltd
05.2011 - 04.2012

Legal Administrator and Alternate Dispute Resolution (ADR) Apprentice

Regent Law Firm/ Dispute Resolution Professionals Ltd
01.2011 - 05.2011

National Service

Ledzokuku Krowor Municipal Office of Ministry of Food and Agriculture
08.2010 - 07.2011

Asst Editor and Script Analyst, School Magazine

St. Thomas Aquinas Secondary School
07.2003 - 05.2004

Associate Chartered Institute of Banking (ACIB) -

Chartered Institute of Banking

Bachelor of Arts - Sociology With Philosophy- First Class Honours

University of Ghana.

Senior Secondary Certificate Examinations-Business Studies (Accounting, Management And Economics) -

St. Thomas Aquinas Senior High School

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