Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
LNGG
References
Certification
reading , singing and music
Timeline
Generic
RECHEAL AMA OTENG

RECHEAL AMA OTENG

Accra

Summary

Skilled professional with experience in customer service, data entry, and administrative support. Proven ability to handle complex tasks efficiently while maintaining high standards of accuracy. Strong communication and problem-solving skills, with a commitment to enhancing customer satisfaction. Adaptable team player with a focus on delivering results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CUSTOMER SUPPORT AND STUDENT CONSULTANT

NORTH AMERICAN UNIVERSITY APPLICATION CENTER
01.2024 - 01.2025
  • Analyzed applicant data to identify and address issues.
  • Assisted in the scheduling of visa application appointments.
  • Entered and managed applicant data accurately.
  • Answering questions about company’s product or service.
  • Processing orders and transactions.
  • Resolving issues and troubleshooting technical problems.
  • Handling customer complaints.
  • Responding to customer reviews.
  • Provide direct assistance through digital communication channels such as phone, email, or chat.
  • Providing proactive customer outreach.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Updated and maintained databases with current information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

CUSTOMER SERVICE MANAGER/HEAD RECEPTIONIST

THE CABYN HOTEL
10.2022 - 01.2025
  • In charge of training recruited workers and making sure they deliver very good services.

  • Conducted training and offered staff development opportunities to decrease process lags.
  • Delegated work to staff, setting priorities and goals.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Ensure that all guests have a positive experience at the hotel.
  • Recruited and trained new employees to meet job requirements.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Provide services and remedies that will improve client satisfaction.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Handled guest check-ins and check-outs efficiently.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

PERSONAL ASSISTANT

AVAANI INTERIORS
12.2020 - 06.2022
  • Schedule meetings and manage calendars.
  • Answer phone calls, emails, and take messages.
  • Take accurate and comprehensive notes at meetings.
  • Help with daily time management.
  • Run errands as requested.
  • Assist the restaurant with managerial duties and supervision.
  • General administration to keep the day-to-day running smoothly, schedule, general office work, and interfacing with the restaurant.
  • Monitored and responded to emails and calls, ensuring timely communication with stakeholders.
  • Prepared and edited correspondence, reports, and presentations to support business operations.

Secretary

DTM MOTORSPORTS
04.2019 - 12.2020
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Maintained an organized filing system of paper and electronic documents.
  • Drove customer feedback to deliver information to management for corrective action.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Created and updated spreadsheets to track and report data.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Sent and distributed mail and parcels.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Scheduled meetings and sent invitations specifying time and location.
  • Organized and maintained filing systems for important documents.

CUSTOMER SERVICE PERSONNEL

IROKOTV GHANA LIMITED
01.2017 - 04.2019
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Assist with the placement of orders, refunds, or exchanges.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

BECE -

HOPE MARIE ACADEMY
09.2014

Bachelor of Science In Administration - Marketing

UNIVERSITY OF GHANA
Accra, Ghana
08.2024

WASSCE -

ST. JOHN’S GRAMMAR SENIOR HIGH SCHOOL
09.2017

Skills

  • Effective communication
  • Stress management
  • Collaboration
  • Time management
  • Customer service
  • Data analysis
  • Market research
  • Sales strategies
  • Employee training
  • Conflict resolution
  • Organizational skills
  • Client relations
  • Team building
  • Software proficiency
  • Telephone etiquette

Accomplishments

  • Supervised team of 20 staff members.
  • Best worker 4 times
  • Resolved product issue through consumer testing.

LNGG

English
Ga
Twi

References

Frederick Selorm, Kabe, 0242679694

Certification


  • Dreamport Certification
  • Bachelor in Science Administration Marketing

reading , singing and music

I have a strong passion for reading, which helps me stay informed and continuously improve my communication and comprehension skills—valuable traits in any professional setting. I also enjoy singing and listening to music, which enhances my creativity and stress management, allowing me to maintain a positive and balanced approach to work. These hobbies contribute to my overall well-being and help me bring energy and focus to my role.

Timeline

CUSTOMER SUPPORT AND STUDENT CONSULTANT

NORTH AMERICAN UNIVERSITY APPLICATION CENTER
01.2024 - 01.2025

CUSTOMER SERVICE MANAGER/HEAD RECEPTIONIST

THE CABYN HOTEL
10.2022 - 01.2025

PERSONAL ASSISTANT

AVAANI INTERIORS
12.2020 - 06.2022

Secretary

DTM MOTORSPORTS
04.2019 - 12.2020

CUSTOMER SERVICE PERSONNEL

IROKOTV GHANA LIMITED
01.2017 - 04.2019

BECE -

HOPE MARIE ACADEMY

Bachelor of Science In Administration - Marketing

UNIVERSITY OF GHANA

WASSCE -

ST. JOHN’S GRAMMAR SENIOR HIGH SCHOOL

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