Summary
Overview
Work History
Education
Skills
REFREES
Timeline
Generic

Rebecca Seyram Kassah

Accra

Summary

Dedicated industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and to build a notable career in corporate communications, public relations and investor investor relations in multi-agency and multinational organizations.

Overview

9
9
years of professional experience

Work History

Customer Service Manager

ASA Dwaso
01.2024 - 01.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Drafted detailed weekly and monthly reports.
  • Functioned as the primary contact for stakeholders.
  • Enhanced operational flow, leading to greater customer contentment and team productivity.
  • Scheduled various meetings for executives and stakeholders.
  • Optimized record management processes for quicker referencing.

Customer Service Advisor

Palmpay Ghana
10.2022 - 12.2023
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Responded to customer needs through competent customer service and prompt problem-solving skills.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Described product highlights and benefits to help guide purchasing decisions.

National Service Person

State Interest and Governance Authority- SIGA
08.2021 - 09.2022
  • Quickly embraced and learned new tasks to meet service demands.
  • Tracked various electronic and print media sources for SIGA.
  • Drafted and organized memos, reports, and correspondences for internal stakeholders.
  • Coordinated efficient file and document management for seamless referencing.
  • Coordinated external communications, ensuring effective data distribution to State-owned Enterprises.
  • Managed beneficiary database.
  • Documented minutes during departmental gatherings effectively.

Admin Officer

AD Precision Ltd
10.2019 - 08.2021
  • Kept records accurate and up-to-date.
  • Managed the front desk of the office, receiving visitors and correspondence
  • Acted as the primary contact for customer care issues.
  • Managed regulatory documentation processes to ensure compliance with business requirements.
  • Oversaw procurement and inventory of office supplies.

Intern

NADMO
05.2019 - 08.2019
  • Directed information desk operations, supporting visitors.
  • Managed beneficiary database
  • Arranged research documents in an orderly manner to facilitate easy reference.
  • Attended departmental meetings and recorded minutes of the proceedings.

Intern

Shine FM
12.2018 - 05.2019
  • Developed engaging scripts and findings.
  • Conducted research on topics tailored for live events, programs, and interviews.
  • Developed storylines that aimed at engaging listeners.
  • Ensured clarity and conciseness of stories for broadcasting.

Cashier

Cheap House Construction Company
05.2016 - 03.2017
  • Managed transactions involving cash with high accuracy.
  • Handled customer service concerns regarding returns.
  • Managed issues to strengthen rapport with customers.

Education

Communication Studies/Public Relations

University of Media Arts And Culture-Institute OfJournalism
Accra
12.2024

Diploma - Communication Studies

Ghana Institute of Journalism
Accra
10.2021

Skills

  • Excellent time management skills
  • Relationship building
  • CRM software
  • Excellent inter-personal and communication skills
  • Team Spirit and a player
  • Adequate proficiency in Order Management System (OMS)
  • Microsoft Office Suite Proficiency
  • Organizational skills
  • Problem solving skills

REFREES

Carl Pomeyie, Director, ASA Dwaso- 0244831810

Dennis Adjafo Banzy Asirifi, Customer Service Manager, PalmPay- 0249701123

Araba Mansa Pratt, Assistance Manager, SIGA- 024957938

Timeline

Customer Service Manager

ASA Dwaso
01.2024 - 01.2025

Customer Service Advisor

Palmpay Ghana
10.2022 - 12.2023

National Service Person

State Interest and Governance Authority- SIGA
08.2021 - 09.2022

Admin Officer

AD Precision Ltd
10.2019 - 08.2021

Intern

NADMO
05.2019 - 08.2019

Intern

Shine FM
12.2018 - 05.2019

Cashier

Cheap House Construction Company
05.2016 - 03.2017

Communication Studies/Public Relations

University of Media Arts And Culture-Institute OfJournalism

Diploma - Communication Studies

Ghana Institute of Journalism

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Rebecca Seyram Kassah