Summary
Overview
Work History
Education
Skills
Technology Summary
Personal Information
References
Training
Certification
Languages
Timeline
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REBECCA WILSON

TEMA

Summary

Hard working and technically skilled personnel known for accuracy, proficiency self confident,pays attention to details in my line of duty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

TELLER

GCB BANK PLC
TEMA MERIDIAN
03.2020 - Current
  • Receive and process customer transactions, including deposits, withdrawals, payment orders and other banking services.
  • Payment of remittances
  • Balanced cash on a daily basis.
  • Provide exceptional customer service while accurately processing routine transactions.
  • Process wire transfers for customers both domestically and internationally.
  • Handle large volumes of currency quickly and accurately.

PERSONAL BANKER

GCB BANK PLC
TEMA MERIDIAN
02.2018 - 03.2020
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings for customers.
  • Assisted customers with deposits, withdrawals, transfers, loan application forms and other banking transactions.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Assisted and advised customers on using online and mobile banking systems.
  • Responded promptly to customer queries and complaints to find solutions.

CUSTOMER SERVICE & ATM CUSTODIAN

Capital Bank
12.2013 - 08.2017
  • Account Opening
  • Cheque request
  • ATM Card request
  • Issuing counter cheque
  • Preparing daily, weekly and monthly reports.
  • Answering incoming calls
  • Solving customers complaints

BACK OFFICE

Capital Bank
  • Manage clearing of cheque (inward and outward)
  • ATM Reconciliation
  • Booking of fixed deposit
  • Issuing of managers cheque
  • Processing of funds transfer
  • Processing of salaries
  • Processing standing orders and ACH (e-funds transfers)

Education

BSc Business Administration (Option Marketing) - MARKETING

Central University College (CUC)
ACCRA
06-2013

General Arts -

Akim Swedru Secondary School
05.2008

Skills

  • Flexible/Adaptable to Change
  • Multi Tasked
  • Excellent Interpersonal Skills
  • Exceptional Customer Service
  • Strong Work Ethic
  • Customer Relationship Building

Technology Summary

  • MS Office (Word, Excel, PowerPoint

Personal Information

  • Date of Birth: 08/05/90
  • Gender: FEMALE

References

  • MR CHARLES ADDO, ACTING RETAIL DIRECTOR, ABSA GHANA, 0244296969, Charles.Addo@barclayscorp.com
  • Amanda Batuure , Branch Operations Manager gcb bank plc Tema Meridian

Training

  • ALKAN BUSINESS CONSULT, 02/17/16, 02/19/16, Effective Branch Management.
  • NEST OF IDEAS CONSULTING LTD., 02/11/12, Training on moving to the next level by delighting customers

Certification

Alkan Business Consult

Effective Branch Management

Nest Ideas Consulting Limited

The next level in delighting customers

Online Courses

  • Transactional Banking-Cash Management
  • Consumer (Retail) Banking
  • Ghana Anti-Money Laundering 2022 & 2023
  • Operational Risk

Languages

English
First Language
French
Beginner (A1)
A1

Timeline

TELLER

GCB BANK PLC
03.2020 - Current

PERSONAL BANKER

GCB BANK PLC
02.2018 - 03.2020

CUSTOMER SERVICE & ATM CUSTODIAN

Capital Bank
12.2013 - 08.2017

BACK OFFICE

Capital Bank

BSc Business Administration (Option Marketing) - MARKETING

Central University College (CUC)

General Arts -

Akim Swedru Secondary School

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REBECCA WILSON