Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca Quarshie

Accra

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Compliance Manager

Jade-E services
Accra
10.2022 - Current
  • Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
  • Conducted internal audits to identify areas of non-compliance and recommend corrective actions.
  • Provided guidance on complex regulatory issues to senior management and other departments.
  • Maintained detailed records of all compliance related activities.
  • Assisted with the development of training materials for employees regarding compliance requirements.
  • Served as a primary contact with regulators during external audit reviews.
  • Built and strengthened relationships with regulatory representatives and customers

Lost Management Manager

Jade-E Services
Accra
02.2021 - 10.2022
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Organized special events such as conferences or training sessions for employees.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Service Request Manager

Jade-E Services
Accra
01.2018 - 01.2021
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Vendor Operation Associate

Jade-E Service
Accra
01.2017 - 12.2018
  • Maintained accurate records of all vendors and their contracts.
  • Created reports summarizing key metrics related to vendor activities.
  • Managed day-to-day communications with multiple vendors simultaneously.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Recruited, hired and trained new hires to optimize profitability.

Education

Bachelor of Arts - Sociology And Geography

University Of Ghana
Accra-Ghana
11.2015

Skills

  • Investigative Skills
  • Conducting Investigations
  • Document Analysis
  • Quality Controls
  • Audits Management
  • Internal Audits

Languages

GA
First Language
Twi
Beginner
A1

Timeline

Compliance Manager

Jade-E services
10.2022 - Current

Lost Management Manager

Jade-E Services
02.2021 - 10.2022

Service Request Manager

Jade-E Services
01.2018 - 01.2021

Vendor Operation Associate

Jade-E Service
01.2017 - 12.2018

Bachelor of Arts - Sociology And Geography

University Of Ghana

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Rebecca Quarshie