Rebecca Feehi
Accra
Summary
Highly adaptable individual with a strong background in customer service and administrative support. Known for attention to detail and effective telephone etiquette, ready to leverage expertise to improve guest experiences and operational outcomes.
Dedicated professional with exceptional customer service skills. Proven ability to multitask and adapt in fast-paced environments, ensuring seamless operations and high customer satisfaction.
Detail-oriented administrative professional with experience in enhancing team communication and workflow. Proficient in Microsoft Office and cash management, committed to delivering exceptional service and contributing to operational efficiency.
Overview
8
8
years of professional experience
Work History
Cashier and Room Service Order Taker
Alisa Hotels,North Ridge
Accra, Ghana
09.2021 - 11.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced end-of-shift reports.
- Responded to customer inquiries, providing exceptional service and support.
- Collaborated with team members to enhance workflow and service speed.
Administrative Assistant
Prince First Enterprise
Accra,Ghana
08.2019 - 09.2021
- Managed scheduling and coordination of meetings, enhancing team communication and collaboration.
- Developed and maintained filing systems to ensure efficient document retrieval and organization.
- Accomplished daily administrative tasks such as entering data,reconciling reports, and stock taking.
- Supervised and train a team of cashiers in ensuring efficient, and accurate checkout processes.
Cashier
Supabet Betting Company,Spintex
Accra, Ghana
02.2017 - 07.2019
- Processed cash transactions accurately and efficiently, ensuring customer satisfaction.
- Resolved customer inquiries and issues promptly, enhancing overall service experience
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Concierge
Belfast Africa
Accra Ghana
01.2025 - 2026
- Provided exceptional guest services, ensuring a welcoming atmosphere for all visitors.
- Assisted guests with reservations, inquiries, and recommendations to enhance their experience.
- Coordinated transportation arrangements, facilitating seamless travel for hotel guests.
- Managed concierge desk operations, efficiently handling multi-line phone systems and guest requests.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
Education
Bachelor of Arts - Human Resources Management
University of Ghana, Legon
Accra10-2026
High School Diploma -
Teshie Presbyterian Senior High School
Accra06-2016
Skills
- Customer service
- Highly adaptable
- Proficient in Microsoft Word and Excel
- Excellent multitasking
- Telephone etiquette
Timeline
Concierge
Belfast Africa
01.2025 - 2026
Cashier and Room Service Order Taker
Alisa Hotels,North Ridge
09.2021 - 11.2024
Administrative Assistant
Prince First Enterprise
08.2019 - 09.2021
Cashier
Supabet Betting Company,Spintex
02.2017 - 07.2019
Bachelor of Arts - Human Resources Management
University of Ghana, Legon
High School Diploma -
Teshie Presbyterian Senior High School