Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
20
20
years of professional experience
Work History
Sales Executive
National Lottery Authority
CAPE COAST
12.2018 - Current
Conducted market research to identify selling possibilities and evaluate customer needs.
Monitored feedback from customers regarding product quality and suggested improvements accordingly.
Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
Generated reports to summarize sales performance metrics and present findings to management team.
Identified new potential markets and developed plans for targeting them.
Developed and implemented strategic sales plans to achieve corporate objectives.
Prepared and submitted sales reports and expense reports on a regular and timely basis.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Secretary
EGNL, Chartered Accountant
CAPE COAST
04.2014 - 11.2018
Processed documents and materials for dissemination to appropriate parties.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Handled incoming calls and directed callers to appropriate department or employee.
Performed clerical duties such as typing, data entry, scanning and filing documents.
Secretary
Nii Quaye-Mensah and Associates
CAPE COAST
12.2012 - 12.2014
Processed documents and materials for dissemination to appropriate parties.
Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Maintained organized filing system of paper and electronic documents.
Handled confidential documents with discretion.
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
National Service Person
GHANA AUDIT SERVICE
EFFIDUASE, ASHANTI
10.2010 - 08.2011
Provided administrative support such as filing documents or creating presentations related to upcoming initiatives.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Performed data entry tasks into software programs such as Excel spreadsheets or Access databases.
Answered and screened incoming calls for the secretary.
Census Enumerator
CENSUS GHANA
CAPE COAST
10.2010 - 10.2010
Participated in training sessions conducted by supervisors on how best to conduct fieldwork operations.
Charted out plans to visit residents of specified cities.
Maintained contact with local officials, community leaders, and other stakeholders to increase awareness about the census initiative.
Conducted door-to-door surveys to collect data from households and individuals.
Interpreted interview questions to assist people in providing appropriate answers.
Ensured that confidential information was kept secure at all times during enumeration process.
Reviewed data obtained from interview for completeness and accuracy.
Cashier
Obiba J.K Co. Ltd.
CAPE COAST
07.2005 - 12.2006
Assisted customers over the phone regarding store operations, product information and order placement.
Accepted cash and credit card payments, issued receipts and provided change.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Counted and balanced cashier drawers.
Followed company security procedures for handling large sums of money.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Performed other duties as assigned by management.
Education
Master of Science - PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
UNIVERSITY OF CAPE COAST
CAPE COAST
09-2021
Bachelor of Science - Business Administration, Human Resource Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
ASHANTI REGION
07-2015
High School Diploma -
CAPE COAST POLYTECHNIC
CAPE COAST
06-2010
High School Diploma -
UNIVERSITY PRACTICE SECONDARY SCHOOL
CAPE COAST
08-2005
Skills
Sales analytics
Sales expertise
Report writing skills
Presentation skills
Team collaboration
Customer service
Sales reporting
Confidentiality
Minute taking
Office supply inventory
Microsoft Office
Communication skills
Microsoft Excel and PowerPoint
Affiliations
Singing
Reading
Gardening
Marketing
Languages
English
Professional
Twi
Professional
Fanti
Professional
References
References available upon request.
Timeline
Sales Executive
National Lottery Authority
12.2018 - Current
Secretary
EGNL, Chartered Accountant
04.2014 - 11.2018
Secretary
Nii Quaye-Mensah and Associates
12.2012 - 12.2014
National Service Person
GHANA AUDIT SERVICE
10.2010 - 08.2011
Census Enumerator
CENSUS GHANA
10.2010 - 10.2010
Cashier
Obiba J.K Co. Ltd.
07.2005 - 12.2006
Master of Science - PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
UNIVERSITY OF CAPE COAST
Bachelor of Science - Business Administration, Human Resource Management
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
High School Diploma -
CAPE COAST POLYTECHNIC
High School Diploma -
UNIVERSITY PRACTICE SECONDARY SCHOOL
Similar Profiles
David VanderpuijeDavid Vanderpuije
Audit Assistant at National Lottery AuthorityAudit Assistant at National Lottery Authority