Rebecca Ampomaa Obeng
Accra
Summary
Passionate Care worker who demonstrates empathy and compassion in fostering an exciting, varied, and trustworthy lifestyle for residents. Provides patients with improved care and a flexible learning method. Experience offering patients direction and encouragement through both physical and emotional care in hospital and at-home settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer Caregiver
Abundant Grace Ministries
2020.08 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Managed about 3 clients at a given time depending on the role.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided safe mobility support to help patients move around personal and public spaces.
Customer Service Representative
Supertech Limited Ghana, Stl
2016.01 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed approximately 40 incoming calls, and emails per day from customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Education
Bachelor of Science - Hospitality Administration And Management
Ghana Inst. of Management And Professional Studies
Accra Ghana08.2015
Skills
- Respectful and Compassionate
- Communication
- Time Management
- Elderly Care
- Problem-Solving
- Daily living assistance
- Multitasking and Organization
- Personal Hygiene Assistance
- Emotional Support
- Basic Housekeeping
- Meal Preparation
- Dependable and Responsible
Certification
Alison online Training
- Training in Diploma in Caregiving - May 2024
- Training in Caregiving skills - Dementia Care - May 2024
- Training in Elderly Care and Caring for the Disabled -June 2024
Timeline
Volunteer Caregiver
Abundant Grace Ministries
2020.08 - Current
Customer Service Representative
Supertech Limited Ghana, Stl
2016.01 - Current
Bachelor of Science - Hospitality Administration And Management
Ghana Inst. of Management And Professional Studies
Alison online Training
- Training in Diploma in Caregiving - May 2024
- Training in Caregiving skills - Dementia Care - May 2024
- Training in Elderly Care and Caring for the Disabled -June 2024
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