REBECCA AFER MENSAH
Accra
Summary
Dynamic professional with a proven track record at Biz Movies, enhancing customer satisfaction and team productivity through effective communication and leadership. Skilled in case management efficiency and maintaining high service standards. Expert in balancing multiple priorities, demonstrating verbal communication prowess and strategic problem-solving abilities.
Overview
2024
2024
years of professional experience
Work History
Receptionist
Biz Movies
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Supervisor
BizMovie
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated effective leadership and strategic problem-solving to enhance team productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Waitress
Top Link Restaurant
03.2022 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Wascce Certificate - Home Science
EDINAMAN SENIOR HIGH SCHOOL
Central Region-Ghana09.2023
Skills
- Verbal and written communication
- Energy efficiency consulting
- Work order development
- Case management efficiency
Languages
English
Beginner (A1)
Fante
Beginner (A1)
Timeline
Waitress
Top Link Restaurant
03.2022 - 04.2023
Receptionist
Biz Movies
Supervisor
BizMovie
Wascce Certificate - Home Science
EDINAMAN SENIOR HIGH SCHOOL
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