Raynus Akuffo

TELLER DUTIES AND ACHIEVEMENTS

• Provide customers with cash deposit and payment

services

• Receive payment instrument other than cash on behalf of customer
• Counted, verified and handled bank deposits and armored car transactions.
• Completed highly accurate, high-volume money counts via manuel and machine-driven approaches.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Received loan and utility payments, sending funds to correct destinations.
• Provided training to new tellers on bank procedures, systems, and customer service best practices.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Generated monthly reports on customer activity and customer feedback.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

CUSTOMER SERVICE DUTIES AND ACHIEVEMENTS

• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• Processed applications for new accounts.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Educated customers on use of banking website and mobile apps.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Wrote and distributed customer correspondence.

FUND TRANSFER DUTIES AND ACHIEVEMENTS

• Preparation of bankers draft
• Daily reconciliation of branch ledgers
• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
• Executed wire transfers, stop payments and account transfers.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.

• Store keeper (kept proper store ledger and honoring approved requisitions and making requisition for procurement)
• Collection of fees and lodging cash in school bank account
• Reconciliation of student ledgers and preparation student bills
• Assisted in the preparation payment vultures
• Proper checking and filling of bank advices
• Administrative duties.
• Maintained excellent financial standings by working closely with accountant to process business transactions.

• Casting and vouchering of source document to their appropriate ledgers
• Taking of exit meeting minutes after audit.
• Partnered with auditors to track errors and add contributions to maintain accuracy.
• Facilitated the resolution of complex accounting issues encountered during audits through effective collaboration with clients'' personnel and senior audit team members.
• Prepared working papers, reports and supporting documentation for audit findings.
• Proofread audit and tax reports and year-end financial statements to verify accuracy.
• Tracked funds, prepared deposits and reconciled accounts.