Raymond Tsiquaye
Accra
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
District Registration Supervisor
National Identification Authority, Government Of Ghana
2016.01 - 2018.12
- Enhanced registration efficiency by implementing new software and streamlining processes.
- Reduced wait times for patients by optimizing staff scheduling and resource allocation.
- Increased patient satisfaction scores with improved communication and timely service.
- Led team of registration staff, providing ongoing training and professional development opportunities.
- Improved data accuracy by regularly reviewing reports and collaborating with IT department on system enhancements.
Assistant General Manager
Level 3 Pub And Lounge
2019.01 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Education
Bachelor Of Science - Geological And Earth Sciences
University For Development Studies
Tamale, Ghana11.2012
Skills
- Team Leadership Expertise
- Training and Development Background
- Employee Scheduling
- Operations Management
- Financial Leadership Ability
- Customer Retention
- Customer service
Timeline
Assistant General Manager
Level 3 Pub And Lounge
2019.01 - Current
District Registration Supervisor
National Identification Authority, Government Of Ghana
2016.01 - 2018.12
Bachelor Of Science - Geological And Earth Sciences
University For Development Studies
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