Raymond Okai
La
Summary
I am a highly competent IT professional with a proven track record. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order to grow and further improve my IT skills. My greatest passion is in life is using my technical know-how to benefit other people and organisations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist
GHANA ARMED FORCES : GENERAL HEADQUARTERS
11.2022 - 10.2023
- Install and configure computer Software and hardware, monitoring of network systems performance
- Troubleshoot faulty hardware, ensure the security of information assets on premises and those deployed outside the directorate
- Assisted in maintiaing network connectivity and basic sever monitoring, reducing downtime by identifying common connectivity problems.
- Offered remote technical assistance to small business clients and individuals, disgnosing and fixing issues related to printers, email setup, and operating systems.
IT Support
SHAMIKE CAFE
- Setup home networks and Wi-Fi systems for clients, ensuring secure connection and basic firewall configurations.
- Provided technical support to 50+ users by troubleshooting hardware and softeware issues on windows systems macOs.
IT Support
GHANA POST OFFICE
- Generate local addresses for Residents and Companies
- Assisted over 100 customers daily at the counter with postal services, including sending and receiving local mails.
- Maintained clean and organized counter areas while adhering to health, safety, and security protocals during high-volume periods.
Education
Bsc.Degree - Information Technology
GHANA TELECOM UNIVERSITY COLLEGE
11-2025
Diploma -
01.2021
WASSCE -
07.2019
ST THOMAS ACQUINAS
Cantonments07-2019
SEVEN GREAT PRINCES ACADEMY
Laterbiokorshie06-2016
BECE -
01.2016
Information Technology
GHANA TELECOM UNIVERSITY COLLEGE
Skills
- Visual Basic (VB)
- Network troubleshooting
- Customer service
- Software installation
- Hardware configuration
- Problem solving
- Information security
- Remote assistance
- System monitoring
- Problem-solving
- Leadership
- Communication
- Basic math
- Microsoft Word
- Good Telephone Etiquette
- Time management
- Verbal communication
- Excellent communication
- Decision-making
- Supervision and leadership
- PHP
- SQL
- Java
- Operating Systems
Certification
- Standards & Best Practice ( Introduction to Cybersecurity)
- Standards & Best Practice (I.T Privacy Foundation)
Hobbies and Interests
- Cooking
- Soccer
- Running
- Gaming
References
- Captain Ewudzie, [0267772820]
- Captain Naa Addy, [0248313450]
- Lieutenant Lawrence Botiso, [0557113610]
Volunteer Experience
- 2017, SHAMIKE CAFE, IT Support
- 2019, GHANA POST OFFICE, Generate local addresses for Residents and Companies
Timeline
IT Support Specialist
GHANA ARMED FORCES : GENERAL HEADQUARTERS
11.2022 - 10.2023
IT Support
SHAMIKE CAFE
IT Support
GHANA POST OFFICE
Bsc.Degree - Information Technology
GHANA TELECOM UNIVERSITY COLLEGE
Diploma -
WASSCE -
ST THOMAS ACQUINAS
SEVEN GREAT PRINCES ACADEMY
BECE -
Information Technology
GHANA TELECOM UNIVERSITY COLLEGE