Rashida Zakaria
5123 WInter Haven Walk Sugar Hill, Georgia
Summary
Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
7
7
years of professional experience
Work History
Assistant Director
Ministry of Local Government
06.2019 - 05.2022
- Created and updated records and files to maintain document compliance.
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Trained and mentored new employees on industry practices and business operations
National Service Personnel
G.C.B Bank PLC
10.2015 - 09.2016
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Daycare Worker
Mary's Day Care. (During Vacations)
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Engaged children in educational activities to develop their mental, emotional, and social skill sets.
- Maintained child-friendly environment with access to outdoor activities.
- Ensured each child leaves the facility with parents or guardians.
- Prepared nutritional meals for children as per dietary requirements.
Assisted with potty training for 2 year old children. - Assisted infants with nap time routines.
Education
Degree in Business Administration (Management) - Business Administration (Management)
Garden City University College, 2016-2018
KumasiDiploma in Integrated Business Studies -
University For Development Studies, 2013-2015
Wa CampusGeneral Arts
Notre Dame Girls Senior High School, 2009-2013
SunyaniSignal Mountain Senior High School, 2011-2012
Tennessee, U.S.ADahin –Sheli Junior High School, 2009-2013
TamaleTiyumba Primary School, 2000-2005
Skills
- Ability to perform under pressure and meeting deadlines
- Good computer skills
- Self motivation and good team player
- Quick and always eager to learn new technologies
- Proficiency in Microsoft Suite - Word, Excel and Powerpoint
- Inventory Oversight
- Excellent interpersonal, organizational and leadership skills sharpened by teamwork and organizational activities
- Operational Improvements
Languages
English
Bilingual or Proficient (C2)
Gonja
Bilingual or Proficient (C2)
TWI
Advanced (C1)
Timeline
Assistant Director
Ministry of Local Government
06.2019 - 05.2022
National Service Personnel
G.C.B Bank PLC
10.2015 - 09.2016
Daycare Worker
Mary's Day Care. (During Vacations)
Degree in Business Administration (Management) - Business Administration (Management)
Garden City University College, 2016-2018
Diploma in Integrated Business Studies -
University For Development Studies, 2013-2015
General Arts
Notre Dame Girls Senior High School, 2009-2013
Signal Mountain Senior High School, 2011-2012
Dahin –Sheli Junior High School, 2009-2013
Tiyumba Primary School, 2000-2005
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