Rashida Ahmed
Takoradi,Ghana
Summary
Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Volunteer
CHAMBER OF FARMERS- GHANA
03.2022 - 04.2024
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Coordinated food drives for improved local food bank stock levels.
- Facilitated community outreach to expand participation and support.
Relationship officer (National Service)
Bank of Africa
11.2021 - 08.2022
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Administrative Officer
RPS Engineering
Accra
05.2019 - 08.2019
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Education
BSc. - BUSINESS ADMINISTRATION
UNIVERSITY OF PROFESSIONAL STUDIES
Ghana 08.2015 - 08.2021
WEST AFRICAN SENIOR SECONDARY CERTIFICATE EDUCATION - undefined
SEKONDI COLLEGE
08.2011 - 05.2014
Skills
- Customer Relations
- Patience and resilience
- Account Management
- Leadership skills
- Communication skills
- Team building
- Problem-solving
Timeline
Volunteer
CHAMBER OF FARMERS- GHANA
03.2022 - 04.2024
Relationship officer (National Service)
Bank of Africa
11.2021 - 08.2022
Administrative Officer
RPS Engineering
05.2019 - 08.2019
BSc. - BUSINESS ADMINISTRATION
UNIVERSITY OF PROFESSIONAL STUDIES
08.2015 - 08.2021
WEST AFRICAN SENIOR SECONDARY CERTIFICATE EDUCATION - undefined
SEKONDI COLLEGE
08.2011 - 05.2014
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