Rashida Ahmed
Accra
Summary
Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Overview
7
7
years of professional experience
Work History
Volunteer
CHAMBER OF FARMERS- GHANA
03.2022 - Current
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Coordinated food drives for improved local food bank stock levels.
- Facilitated community outreach to expand participation and support.
Customer Relationship Officer
Bank Of Africa
11.2021 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
Volunteer
The Stand Foundation
01.2018 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Administrative Officer
RPS Engineering
05.2019 - 08.2019
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Education
BBA - Business Administration
University of Professional Studies
Accra, Ghana08.2021
Skills
- Customer Relations
- Patience and resilience
- Account Management
- Account Updates
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Volunteer
CHAMBER OF FARMERS- GHANA
03.2022 - Current
Customer Relationship Officer
Bank Of Africa
11.2021 - Current
Administrative Officer
RPS Engineering
05.2019 - 08.2019
Volunteer
The Stand Foundation
01.2018 - Current
BBA - Business Administration
University of Professional Studies
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