Hi, I’m
RASHID MAHAMA
ACCRA
Summary
Responsible HR professional with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, human resource information systems and conflict resolution. Highly skilled in working remotely, reviewing policies and suggesting actionable improvements aligned with the best industry practices.
Overview
2
years of professional experience
Work History
AWUTU SENYA EAST MUNICIPAL ASSEMBLY
Human Resources Assistant
10.2021 - 09.2022
Job overview
- Managed HRMIS and compiled monthly reports from the database to help inform management decisions.
- Applied mediation and participation to successfully resolve employee grievances and disputes.
- Validated monthly, all employee payrolls generated by the Controller and Accountant General’s Department.
- Set up interviews, orientations and initial training for casual employees.
- Monitored employee attendance to verify punctuality and absences and helped in performance appraisals.
- Filed paperwork, arranged, and delivered mail and maintained office day-to-day administration.
Vodafone Ghana
Customer Service Representative Intern
05.2020 - 08.2020
Job overview
- Responded to customer(student) requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging substantial knowledge of products and services and creating welcoming, positive experiences.
Education
UNIVERSITY OF GHANAAccra, Ghana
Bachelor of Science from Business Administration [Human Resource Mgt.]
11.2021
University Overview
- Awarded with [Second Class Honors (Upper Division)
- Organizer, [Human Resources Students' Assoc.]
- Member of Sports Committee, Hilla Limann Hall.
Skills
- Business Administration skills to effectively manage the day to day activities an HR department
- HR Reporting skills using HRMIS to compile monthly reports from the database, to help make informed decisions
- Employee Relation Management to strengthen the relationships between various departments
- Interviewing skills to facilitate efficient interviews for potential employees of an organization
- Proficient Microsoft Office Skills to prepare powerpoint presentations and excel spreadsheets for employee social security contributions
- Business and Entrepreneurial skills to successfully operate an online fashion retail business
INTERESTS
I enjoy playing, watching and analyzing Sports (Soccer and NBA basketball) because of the principles of teamwork, discipline and dedication. It is also a multi-billion dollar industry with numerous opportunities.
Timeline
Human Resources Assistant
AWUTU SENYA EAST MUNICIPAL ASSEMBLY
10.2021 - 09.2022
Customer Service Representative Intern
Vodafone Ghana
05.2020 - 08.2020
UNIVERSITY OF GHANA
Bachelor of Science from Business Administration [Human Resource Mgt.]
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