Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Rasha Kassab

Accra

Summary

A highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Sales Floor Manager

Orca Deco Ghana
Accra
07.2019 - 04.2022
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted regular meetings with staff members to discuss new initiatives and goals.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
  • Recruited and trained new employees to meet job requirements.
  • Provided feedback on product knowledge training sessions for sales associates in order to improve their understanding of company products.
  • Recruited, trained, coached, and evaluated staff members on their performance.
  • Coached and mentored sales staff on sales techniques, and customer service skills.
  • Maintained up-to-date records of employee attendance, scheduling shifts accordingly, and addressing any issues related to absenteeism or tardiness promptly.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Established procedures for responding quickly to inquiries from customers via email or phone calls.
  • Resolved discrepancies between actual inventories and computer-generated records.
  • Created monthly forecasts for future inventory needs based on sales trends.
  • Provided training and guidance to team members related to inventory management procedures.
  • Monitored store and storage room inventory via computerized system and visual inspection.
  • Built displays for new products and promotional materials.
  • Palletized merchandise for easy movement to sales floor locations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Assisted in developing pricing strategies based on market research data and competitor analysis.
  • Provided leadership, insight and mentoring to newly hired employees.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.

Retail Store Manager

Bfancy Limited (Accra Mall)
Accra
08.2015 - 06.2019
  • Monitored staff performance and addressed issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Entered time and attendance logs in preparation for payroll.
  • Maintained accurate records of all sales transactions using a POS system.
  • Conducted market research and reported on competitors.
  • Supervised staff in the daily operations of the store.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Developed and implemented strategies to increase sales revenue.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Retail Shop Manager

Mano's Chocolatier
Accra
01.2014 - 08.2015
  • Monitored cash flow, financial records, and payroll information.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
  • Trained and supervised staff on effective sales techniques.
  • Established inventory control systems to monitor stock levels and ordering needs.
  • Performed periodic audits of inventory levels to prevent theft or loss.
  • Organized merchandise displays to maximize sales potential.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Examined supply and raw material levels to determine shortages and make necessary adjustments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Created marketing plans that included advertising, public relations, special events.

Retail Sales Associate

Outlet Italia
Accra
01.2012 - 12.2013
  • Organized displays to attract customers and promote sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Handled customer complaints in a professional manner.
  • Maintained records related to sales for store management.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

BBA - Business Administration And Management

Sikkim Manipal University
Accra, Ghana
01-2017

Skills

  • Customer Relationship Management
  • Staff Management
  • Team Development
  • Inventory Management
  • Sales Strategies
  • Organizational Skills
  • Management Skills
  • Computer Skills
  • Self-motivation

Languages

Arabic
First Language
English
Proficient (C2)
C2

Timeline

Sales Floor Manager

Orca Deco Ghana
07.2019 - 04.2022

Retail Store Manager

Bfancy Limited (Accra Mall)
08.2015 - 06.2019

Retail Shop Manager

Mano's Chocolatier
01.2014 - 08.2015

Retail Sales Associate

Outlet Italia
01.2012 - 12.2013

BBA - Business Administration And Management

Sikkim Manipal University

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Rasha Kassab