Summary
Overview
Work History
Education
Skills
Accomplishments
hobbies
Languages
Additional Information
Timeline
Hi, I’m

RAPHAEL FIIFI ETUA

Greater Accra
RAPHAEL FIIFI ETUA

Summary

Experienced Restaurant Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist 15 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Skilled Kitchen Manager knowledgeable about best practices, safe food handling and inventory management. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

Overview

14
years of professional experience

Work History

Decimal Hospitality

Kitchen Manager
10.2022 - Current

Job overview

  • Checked and tested foods to verify quality and temperature.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

DECIMAL HOSPITALITY

GENERAL MANAGER/ ACCOUNTANT
04.2019 - 08.2022

Job overview

  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Formulated policies and procedures to streamline operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members ie micro software, POS.
  • Managed team members to create inventory and checklist for future associates

KEMPINSKI GOLD COAST CITY

ASSISTANT BAR MANAGER
03.2018 - 04.2019

Job overview

  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Consulted with managers to organize special events and promotions.
  • Closed out cash register and prepared cashier report at close of business.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.

LEVEL 8 LOUNGE

BAR MANAGER
01.2017 - 01.2018

Job overview

  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Purchased food and cultivated strong vendor relationships.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

PLUSH LOUNGE BAR & GRILL

GENERAL MANAGER
01.2015 - 03.2016

Job overview

  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reported issues to higher management with great detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

GOLDEN TULIP KUMASI CITY

SHIFT LEDER
01.2013 - 01.2015

Job overview

  • Completed general labor tasks such as set up, mise en place and restaurant operation
  • Applied effective time management techniques to meet tight deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

GOLDEN TULP KUMASI CITY

BAR SUPERVISOR
01.2010 - 01.2013

Job overview

  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Completed bar opening and closing procedures.

FRONTIER MULTI PURPOSE COMPANY

SECRETARY
01.2009 - 01.2010

Job overview

  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Composed inter-office correspondence and provided product and service information to customers.

SAMARA PHARMACY

SALES PERSONEL
01.2008 - 01.2009

Job overview

  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked well in a team setting, providing support and guidance.
  • Volunteered at local community organizations, providing assistance with day-to-day operations.
  • Paid attention to detail while completing assignments.

Education

City & Guild Professional Institude
Kumasi, Ghana

Certificate from Computer Software And Media Applications
2008

Osei Tutu Secondary School
Kumasi, Ghana

High School Diploma
05.2007

Brigade Junior Secondary School

2004

Skills

  • Customer Service
  • Standardized Recipes
  • Safe Food Handling
  • Employee Scheduling
  • Food Preparation and Safety
  • Diverse Beverage Knowledge
  • Operations Management

Accomplishments

  • Basic Food Hygiene - 2013
  • Health and Safety Measures - 2014
  • Team building in hospitality - 2014
  • Supervisors Training - 2015
  • KEY SKILLS AND COMPETENCIES
  • Service oriented
  • Inventory control and record keeping
  • Dynamic, friendly hostess
  • Natural leader
  • Food service background
  • Strong work ethics
  • Point of sales (POS) system operations
  • Passion for customer satisfaction
  • Proven cost control expert
  • Trained in performance and wage reviews
  • Business operations expertise
  • Marketing and advertising

hobbies

Reading

Music

Swimming

Basketball


Languages

English
Advanced (C1)

Additional Information

Mr kojo Aidoo (General Manager)

Front/Back Lounge

024 272 5223


Mr Ansah Asare (F&B manager)

Golden Tulip Kumasi City

050 133 2086


Mr Jephthah Fiifi Adu Mensa (Assistant HR Coordinator)

Kempinski Gold Coast City

024 304 4955

Timeline

Kitchen Manager

Decimal Hospitality
10.2022 - Current

GENERAL MANAGER/ ACCOUNTANT

DECIMAL HOSPITALITY
04.2019 - 08.2022

ASSISTANT BAR MANAGER

KEMPINSKI GOLD COAST CITY
03.2018 - 04.2019

BAR MANAGER

LEVEL 8 LOUNGE
01.2017 - 01.2018

GENERAL MANAGER

PLUSH LOUNGE BAR & GRILL
01.2015 - 03.2016

SHIFT LEDER

GOLDEN TULIP KUMASI CITY
01.2013 - 01.2015

BAR SUPERVISOR

GOLDEN TULP KUMASI CITY
01.2010 - 01.2013

SECRETARY

FRONTIER MULTI PURPOSE COMPANY
01.2009 - 01.2010

SALES PERSONEL

SAMARA PHARMACY
01.2008 - 01.2009

City & Guild Professional Institude

Certificate from Computer Software And Media Applications

Osei Tutu Secondary School

High School Diploma

Brigade Junior Secondary School

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RAPHAEL FIIFI ETUA