RAPHAEL FIIFI ETUA
Greater Accra,Ghana
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
16
16
years of professional experience
Work history
General Manager
REHAB BEACH CLUB
Greater Accra, Ghana
2023.03 - Current
- Implemented effective customer service procedures to encourage positive feedback.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Prepared and reviewed procedural documents for daily operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Kitchen Manager
DECIMAL HOSPITALITY
Accra, Ghana
2022.10 - 2023.01
- Checked and tested foods to verify quality and temperature.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Calculated prices of ingredients to monitor food costs and control expenses
Operations Manager
DECIMAL HOSPITALITY
Accra, Ghana
2019.04 - 2022.08
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Formulated policies and procedures to streamline operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members ie micro software, POS.
- Managed team members to create inventory and checklist for future associates
- Managed purchasing, sales, marketing and customer account operations efficiently
Assistant Bar Manager
KEMPINSKI GOLD COAST CITY
Greater Accra, Ghana
2018.03 - 2019.04
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Consulted with managers to organize special events and promotions.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Bar Manager
LEVEL 8 LOUNGE
2017.01 - 2018.01
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, measurable improvement over prior onboarding process.
- Purchased food and cultivated strong vendor relationships.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
General Manager
PLUSH LOUNGE BAR & GRILL
2015.01 - 2016.03
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Shift Leader
GOLDEN TULIP KUMASI CITY
2013.01 - 2015.01
- Completed general labor tasks such as set up, mise en place and restaurant operation
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bar Supervisor
GOLDEN TULP KUMASI CITY
2010.01 - 2013.01
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Completed bar opening and closing procedures.
Secretary
FRONTIER MULTI PURPOSE COMPANY
2009.01 - 2010.01
- Handled daily scheduling tasks and provided administrative support for entire department.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduled appointments and conducted follow-up calls to clients.
- Composed inter-office correspondence and provided product and service information to customers.
Sales Promoter
SAMARA PHARMACY
2008.01 - 2009.01
- Developed and maintained courteous and effective working relationships.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Education
Certificate - Computer Software And Media Applications
City & Guild Professional Institute
Kumasi, Ghana2008
High School Diploma - Agricultural Science
Osei Tutu Secondary School
Kumasi, Ghana05.2006
Some College (No Degree) - Junior High Education
Brigade Junior Secondary School
Kumasi, Ghana04.2003
Skills
- Restaurant staff coordination
- Recipes and menu planning
- Verbal and written communication
- Performance improvement
- Workflow planning
- First aid knowledge
- Marketing and sales
- Staff training/development
- Effective leader
Accomplishments
- Increased team productivity by implementing key process improvements.
- Reduced labor costs 15% by reworking schedules and workflow.
- Supervised team of 85 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Mr Kojo Aidoo (General Manager)
Front/Back Lounge
024 272 5223
Mr Ansah Asare (F&B manager)
Golden Tulip Kumasi City
050 133 2086
Mr Jephthah Fiifi Adu Mensa (Assistant HR Coordinator)
Kempinski Gold Coast City
024 304 4955
Timeline
General Manager
REHAB BEACH CLUB
2023.03 - Current
Kitchen Manager
DECIMAL HOSPITALITY
2022.10 - 2023.01
Operations Manager
DECIMAL HOSPITALITY
2019.04 - 2022.08
Assistant Bar Manager
KEMPINSKI GOLD COAST CITY
2018.03 - 2019.04
Bar Manager
LEVEL 8 LOUNGE
2017.01 - 2018.01
General Manager
PLUSH LOUNGE BAR & GRILL
2015.01 - 2016.03
Shift Leader
GOLDEN TULIP KUMASI CITY
2013.01 - 2015.01
Bar Supervisor
GOLDEN TULP KUMASI CITY
2010.01 - 2013.01
Secretary
FRONTIER MULTI PURPOSE COMPANY
2009.01 - 2010.01
Sales Promoter
SAMARA PHARMACY
2008.01 - 2009.01
Certificate - Computer Software And Media Applications
City & Guild Professional Institute
High School Diploma - Agricultural Science
Osei Tutu Secondary School
Some College (No Degree) - Junior High Education
Brigade Junior Secondary School