Raphael Yelfoglo Segkpeb
Accra,Ghana
Summary
Senior Public Sector Executive with over two decades of leadership experience in administration, human resource management, institutional governance, strategic planning, policy development, and monitoring and evaluation across both public and private sector institutions. Currently serving as Acting Deputy Chief Executive responsible for Administration and Human Resources at the National Health Insurance Authority (NHIA), providing executive leadership for corporate services, human capital development, and institutional performance management within Ghana’s national health insurance system. Extensive experience in organizational transformation, public sector governance, policy development, strategic planning, and health system administration, with a strong track record in strengthening institutional systems to support Universal Health Coverage (UHC) and health sector reforms. Recognized for strong strategic leadership, policy analysis, stakeholder engagement, and change management, with the ability to align administrative systems, workforce development, and operational structures with national policy priorities and organizational strategy.
Overview
27
27
years of professional experience
10
10
years of post-secondary education
Work history
Acting Deputy Chief Executive – Administration & Human Resources
National Health Insurance Authority (NHIA)
2025.03 - 2026.04
- Provide executive leadership and strategic oversight for the Authority’s corporate services functions, including Human Resources, Administration, Facilities Management, and Institutional Support Services.
- Strategic Responsibilities
- Lead the development and implementation of corporate administration and human resource strategies aligned with the Authority’s strategic objectives.
- Provide executive leadership for organizational development, workforce planning, and institutional capacity strengthening.
- Oversee development and implementation of performance management systems and staff development frameworks.
- Advise the Chief Executive and Governing Council on institutional governance, human capital strategy, and operational reforms.
- Supervise directorates responsible for corporate services across headquarters, regional, and district offices.
- Promote effective employee relations, staff welfare, and compliance with labor regulations within the Authority.
- Drive institutional efficiency through improved administrative systems, governance frameworks, and resource management practices.
Director – Innovations & Projects
National Health Insurance Authority (NHIA)
2022.07 - 2025.03
- Led innovation initiatives aimed at improving operational efficiency, institutional partnerships, and health system performance.
- Key Achievements and Responsibilities
- Spearheaded innovation programs designed to strengthen NHIA’s institutional effectiveness and service delivery.
- Coordinated strategic partnerships with key health sector stakeholders including the Ministry of Health and Ghana Health Service.
- Provided research-based policy advice on innovations in health financing and healthcare administration.
- Supported executive management in implementing strategic transformation initiatives within the Authority.
Director – Northern Belt
National Health Insurance Authority (NHIA)
2022.07 - 2022.10
- Provided leadership oversight for NHIA operations across Northern sector regions, ensuring improved coordination, program implementation, and performance monitoring.
Director – Research, Planning, Monitoring & Evaluation
National Health Insurance Authority (NHIA)
2019.06 - 2022.06
- Led the Authority’s strategic planning, policy research, and performance management systems.
- Key responsibilities:
- Coordinated development of the NHIA Medium-Term Strategic Plan and institutional policy frameworks.
- Led development of Monitoring and Evaluation policy and institutional performance frameworks.
- Coordinated corporate Program of Work (POW) across directorates and regional offices.
- Led organizational performance reviews and strategy implementation monitoring.
- Provided policy and data-driven insights to support executive decision-making.
Director – Administration (with oversight over Human Resources)
National Health Insurance Authority (NHIA)
2015.08 - 2019.05
- Led the Authority’s corporate administration and human resource management functions.
- Key responsibilities:
- Led development and implementation of human resource management strategies and workforce policies.
- Strengthened recruitment, talent management, and performance management systems.
- Negotiated and implemented collective labor agreements with staff unions to maintain industrial harmony.
- Led corporate administration including facilities management, asset management, and institutional records systems.
- Implemented governance and operational reforms to enhance institutional efficiency.
Deputy Director – Administration
National Health Insurance Authority (NHIA)
2013.05 - 2015.08
- Supported administration directorate in strengthening operational management systems and institutional service delivery.
Administrative Manager
National Health Insurance Authority (NHIA)
2011.07 - 2013.04
- Managed corporate administrative operations including facilities management and institutional support services.
Senior Administration Officer
Nestlé Ghana Ltd
2007.03 - 2011.06
Administration Officer
Golden Beach Hotels (Ghana) Ltd
2003.05 - 2007.02
HR & Administration Officer
Ikam Limited
2003.01 - 2003.05
Assistant Administrative Officer
Ghana Highway Authority
2002.09 - 2003.01
Assistant General Secretary
African Commission of Health & Human Rights Promoters (CAPSDH)
2001.07 - 2002.08
Teaching Assistant – Sociology
Kwame Nkrumah University of Science and Technology (KNUST)
1999.10 - 2000.08
Education
Bachelor of Laws (LLB) -
Mountcrest University College
2014.01 - 2017.01
Executive MBA - undefined
University of Ghana Business School
2007.01 - 2009.01
B.A. (Hons) Social Sciences - undefined
Kwame Nkrumah University of Science and Technology (KNUST)
1994.01 - 1999.01
Skills
- Public Sector Governance & Institutional Leadership
- Strategic Planning, Policy Development & Implementation
- Human Resource Strategy & Organizational Development
- Corporate Administration & Institutional Systems Management
- Monitoring, Evaluation & Performance Management
- Change Management & Organizational Transformation
- Public Sector Reform & Institutional Strengthening
- Stakeholder Engagement & Inter-Institutional Coordination
- Program and Project Leadership
- Risk Management and Compliance
PERSONAL INFORMATION
Languages: English, Dagaare
AWARDS
Best Worker Award, National Health Insurance Authority-2012
EXECUTIVE TRAINING & PROFESSIONAL DEVELOPMENT
- 1. Academy on Social Security Sept. 2025
- 2. CEO’s program on Governance & Strategy July 2025
- 3. Monitoring and Evaluation from strategy to Implementation Nov. 2024
- 4. Leadership & Governance Oct. 2024
- 5. Driving Governance Performance (Harvard Kennedy Sch. of Govt) Sept. 2015
- 6. World Bank GIMPA Consultant’s Services Workshop Sept. 2014
- 7. Advanced Health Systems Study Tour Aug. 2014
- 8. Strengthening HR for Health (Harvard Sch. Public Health) June 2014
- 9. Organizational Risk Management, strategies & Methodologies Jan. 2013
- 10. Management Development for Managers and Leaders Sept. 2013
- 11. Effective Leadership in Times of Continuous Change Sept. 2013
- 12. Public Sector African Governance, Risk & Compliance May 2012
- 13. Enterprise Risk Management Nov. 2012
- 14. Course Project Management Sept. 2012
- 15. Best practices in Files Management Sept. 2011
- 16. From Managing Self to Managing Others Aug. 2010
- 17. Basic Law Course Aug. 2008
Timeline
Acting Deputy Chief Executive – Administration & Human Resources
National Health Insurance Authority (NHIA)
2025.03 - 2026.04
Director – Innovations & Projects
National Health Insurance Authority (NHIA)
2022.07 - 2025.03
Director – Northern Belt
National Health Insurance Authority (NHIA)
2022.07 - 2022.10
Director – Research, Planning, Monitoring & Evaluation
National Health Insurance Authority (NHIA)
2019.06 - 2022.06
Director – Administration (with oversight over Human Resources)
National Health Insurance Authority (NHIA)
2015.08 - 2019.05
Bachelor of Laws (LLB) -
Mountcrest University College
2014.01 - 2017.01
Deputy Director – Administration
National Health Insurance Authority (NHIA)
2013.05 - 2015.08
Administrative Manager
National Health Insurance Authority (NHIA)
2011.07 - 2013.04
Senior Administration Officer
Nestlé Ghana Ltd
2007.03 - 2011.06
Executive MBA - undefined
University of Ghana Business School
2007.01 - 2009.01
Administration Officer
Golden Beach Hotels (Ghana) Ltd
2003.05 - 2007.02
HR & Administration Officer
Ikam Limited
2003.01 - 2003.05
Assistant Administrative Officer
Ghana Highway Authority
2002.09 - 2003.01
Assistant General Secretary
African Commission of Health & Human Rights Promoters (CAPSDH)
2001.07 - 2002.08
Teaching Assistant – Sociology
Kwame Nkrumah University of Science and Technology (KNUST)
1999.10 - 2000.08
B.A. (Hons) Social Sciences - undefined
Kwame Nkrumah University of Science and Technology (KNUST)
1994.01 - 1999.01