Summary
Overview
Work history
Education
Skills
Timeline
Raphael Tene

Raphael Tene

Suhum,Ghana

Summary

Accomplished professional with expertise in operations and logistics, specialising in flight operations, inventory control, and safety management. Demonstrates technical proficiency in electrical systems maintenance, SOP design, and process innovation. Proven leadership skills in coaching and mentoring, with a focus on performance improvement through accountability systems. Adept at data-driven decision-making and cross-functional collaboration, with experience in web and app development using front-end tools. Committed to leveraging skills for continued growth in operational excellence and technical innovation.

Overview

6
6
years of professional experience
2016
2016
years of post-secondary education

Work history

Flight Operator / Flight Operations Lead

Zipline Ghana
11.2019 - 09.2025
  • Delivered 98.6% flight system uptime, 96.9% zip uptime, and 98% On-Time Delivery (OTD), surpassing company targets.
  • Maintained 100% on-time cycle counts and inventory accuracy, recovering $50,569 in value by returning 54% of quarantined items to stock.
  • Designed and launched a shift management app that replaced spreadsheets, improving scheduling efficiency and accountability.
  • Simplified the QR code SOP, reducing processing time from 5 minutes to under 1 minute, ensuring continuity during system outages.
  • Onboarded and coached new operators through structured 1:1 sessions, improving performance consistency across shifts.
  • Partnered with Fulfillment, Maintenance, and Quality teams to resolve systemic issues, prevent escalations, and maintain performance.
  • Supported setup of new distribution centers, establishing inventory systems and documentation practices.

Education

HND - Electrical/Electronics Engineering (Minor: Power Systems)

Takoradi Technical University

Skills

  • Operations & Logistics: Flight operations, inventory control, compliance, safety management
  • Technical Expertise: Electrical systems maintenance, SOP design, system troubleshooting, process innovation
  • Leadership & Development: Coaching, mentoring, accountability systems, performance improvement
  • Data & Tools: Data-driven decision-making, cross-functional collaboration, web/app development (front-end tools)

Timeline

Flight Operator / Flight Operations Lead - Zipline Ghana
11.2019 - 09.2025
Takoradi Technical University - HND, Electrical/Electronics Engineering (Minor: Power Systems)

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Raphael Tene